Participate in group discussion as a member and as a leader.
Obtain appropriate information from graphics, maps, or signs.
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Demonstrate self-motivation and responsibility to complete an assigned task.
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List the steps in solving a problem.
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Choose appropriate action in situations requiring effective time management.
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Identify and discuss issues contained within professional codes of conduct.
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Identify and discuss property rights and licensing issues.
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Identify and discuss privacy issues.
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Identify and discuss encryption issues.
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Identify legal liability issues.
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Describe appropriate measures for planning and managing a large project.
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Define an implementation schedule for a large project.
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Describe appropriate measures for planning and implementing corporate wide upgrade of hardware and software.
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Identify potential sources of employee/employer or employee/employer conflict and discuss possible approaches to resolve such disagreements.
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Use appropriate communication skills, courtesy, manners, and dress in the workplace.
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Apply principles and techniques for being a productive, contributing member of a team.
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Identify and use acceptable strategies for resolving conflict in the workplace.
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Apply principles and techniques for working productively with people of diverse cultures and backgrounds.
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Identify techniques for stress management and prevention of job burn-out.
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Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers.
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Communicate effectively with individuals lacking a technical background.
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Identify examples of effective end-user training strategies and techniques.
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