• After you install ZoneAlarm Antivirus (ZAAV)
  • Antivirus
  • After the scan finishes, validate that memory is released by all processes (ScanningProcess.exe, vsmon.exe and zlclient.exe) 5. Validate
  • Using Outlook/Outlook Express/Windows Mail/other email client with default ZoneAlarm settings
  • Start another anti-virus scan, and then
  • Turn antivirus on-access off, adjust ZoneAlarm settings (experimentally), and then
  • Verify that Anti-virus on-access scan is on, and then
  • Un-installation and reinstallation
  • Windows Mobile Device Center (WMDC) /Active sync test
  • To return the results, you will need to fill out our beta feedback form, located at
  • How to test for performance and stability




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    How to test for performance and stability

    (Report your results at the end of this document)
    We are looking for beta testing of the following items. Any testing you can do is very much appreciated. Please let us know what you discover. At the end of this document is a questionnaire regarding the tests below, where you may report the results of your testing.


    1. Before you install

    Before using ZoneAlarm, check the time it takes to start up the system, shut down, log on and log off, go to sleep, hibernate, and the wake-up time. Please also make sure that your Windows OS has its latest updates.


    1. Antivirus_(ZAAV)'>After you install ZoneAlarm Antivirus (ZAAV):

      1. Note system start-up time during first reboot. Check memory usage and CPU for vsmon.exe and zlclient.exe (You can use Windows Task Manager > Processes panel – on Vista, remember to select “Show processes for all users.”)

      2. On the Antivirus panel, click Scan for Viruses and allow the first “deep” scan when prompted.

      3. During the first antivirus scan:

    • Check the CPU and memory load of vsmon.exe, zlclient.exe and ScanningProcess.exe

    • Surf the Internet via Internet Explorer or FireFox, and note any visible slowdowns or freezes

    • Open any video file or listen to music (via the Internet or locally) - validate that there are no visible slowdowns or freezes

    • Try to upload or download files (larger then 10Mb) by HTTP(S), FTP, or Win share

    • Perform normal activities that you usually use your computer for

    • Play a game that uses Adobe Flash Player

    4. After the scan finishes, validate that memory is released by all processes (ScanningProcess.exe, vsmon.exe and zlclient.exe)


    5. Validate that during log off/log on of other user accounts that there are no freezes or visible slowdowns. If you observe freezes or slowdowns, turn antivirus on-access scanning off (Antivirus panel > Advanced Options) and try again. Note that this is not applicable to the guest account, so do not attempt any tests using Guest.
    6. Using Outlook/Outlook Express/Windows Mail/other email client with default ZoneAlarm settings:

    • Try to send/receive e-mails with different attachments (.zip, .txt and other). Validate that attachments can be opened.

    • Try to send/receive e-mails using different e-mail protocols: POP3/IMAP/Microsoft Exchange Server. If you have several accounts in your email client, validate that they all work.

    • Validate that there are no freezes or visible slowdowns.




    1. Start another anti-virus scan, and then:

      1. Check the CPU and memory load of vsmon.exe, zlclient.exe and ScanningProcess.exe

      2. Allow the scan to proceed for a few minutes and then shutdown ZoneAlarm.

      3. Verify that vsmon.exe, zlclient.exe and ScanningProcess.exe don’t display in the Windows Task Task Manager

    8. Turn antivirus on-access off, adjust ZoneAlarm settings (experimentally), and then:

    - Run different applications that you typically use

    - Surf the Internet using Internet Explorer or FireFox

    - Try to upload/download files via HTTP(S), FTP, or Windows share

    - Hard reboot your PC – check system startup time and validate that the difference from the usual time taken for startup is acceptable

    - Shutdown and restart ZA – verify that there are no freezes or slowdowns

    - Shutdown and restart your PC - verify that there are no freezes or slowdowns

    - Put your computer into sleep mode or hibernation and wake up - verify that there are no freezes or slowdowns
    9. Verify that Anti-virus on-access scan is on, and then:

    - Copy or move folders containing many small files and folders from disk to disk – verify that there are no freezes or slowdowns

    - Copy files to and from USB devices, CDs, DVDs, MDs – verify that there are no freezes or slowdowns

    - Copy files from the network (by FTP or by share) – verify that there are no freezes or slowdowns

    - Zip and unzip big files – verify that there are no freezes or slowdowns

    - Plug-in different USB devices, Wi-Fi devices, etc. – make sure they are identified and work as expected

    - Print documents

    If you observe any performance issues, please turn off anti-virus on-access and test again.


    10. Un-installation and reinstallation

    - Uninstall the product; make sure there are no freezes. Make sure that vsmon.exe and zlclient.exe are not running after removal. Make sure that there are no networking issues or other problems.

    - Install again. Make sure installation was successful and that no problems occurred.
    11. Windows Mobile Device Center (WMDC) /Active sync test:

    - Make sure you can successfully synchronize your mobile device when ZoneAlarm is running



    Please complete the results form on the following page.

    To return the results, you will need to fill out our beta feedback form, located at:

    http://www.zonealarm.com/security/en-us/forms/beta-feedback-form.htm



    After filling out this form, you will receive an email from “ZoneAlarm Beta Program”

    Please reply to that email, and attach this document, once you have completed it.

    ZoneAlarm Performance and Stability Test Results

    Please fill in any information you have. Please write N/A next to any parts you did not test.

    1. Did you see any significant degradations with ZoneAlarm installed when:

    - Shut down

    - Log off

    - Log on


    - Start up

    - Hibernate

    - Sleep mode

    If YES, please specify: ________________________________________________________

    2. How much time did it take to complete updates? ______________________________

    - Did the update complete successfully? If not, please specify what issues you experienced.

    ________________________________________________________________________________________________________________________________________

    3. During antivirus scanning:

    - Did you observe memory leaks caused by vsmon.exe, zlclient.exe or ScanningProcess.exe?

    ____________________________________________________________________

    - Did you see any freezes, hangs or major slowdowns while surfing the Internet? ____________________________________________________________________

    - Please specify what browser and version you use: ___________________________

    - Did you see any major slowdowns while playing video files, music files, uploading /downloading files, etc? Please specify:

    ________________________________________________________________________________________________________________________________________

    4. Did you notice any memory leaks after antivirus scanning completed? _______________________________________________________________________

    5. Did you observe any freezes while switching users, or logging off? _______________________________________________________________________

    If yes, did you see the same freezes with antivirus on-access turned off? _______________________________________________________________________

    6. Email clients:

    - Did you have any problems sending/receiving emails, or opening/saving attachments? ____________________________________________________________________

    - What email client do you use? ____________________________________________________________________

    - What email protocol do you use? ____________________________________________________________________

    7. Did you observe any issues when shutting down ZoneAlarm during scanning? _______________________________________________________________________

    8. Did you notice any issues when working on your computer with ZoneAlarm running and antivirus on-access turned off? ________________________________________________________________________________________________________________________________________________

    9. Did you notice any issues when working on your computer with ZoneAlarm running and antivirus on-access turned on? ________________________________________________________________________________________________________________________________________________

    10. Did you see any issues during de-installation? ________________________________________________________________________

    Did you see issues when re-installing ZoneAlarm? ________________________________________________________________________

    11. Did you see any issues with Windows Mobile Device Center synchronization? ________________________________________________________________________

    Please specify what mobile device you use ________________________________________________________________________



    To return the results, you will need to fill out our beta feedback form, located at:

    http://www.zonealarm.com/security/en-us/forms/beta-feedback-form.htm



    After filling out this form, you will receive an email from “ZoneAlarm Beta Program”

    Please reply to that email, and attach this document, once you have completed it.


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    How to test for performance and stability

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