SCHEDULE "C"
PART II: TERMS AND CONDITIONS
Condition 1: REQUIREMENT TO PROVIDE THE SERVICE
1.1 The LICENSEE shall commission the Applicable Systems within 24 months from the effective date of the licence and offer the service on demand to its customers.
1.2 LICENSEE shall be solely responsible for the installation, networking and operation of necessary equipment and systems, treatment of the subscribers’ complaints, issue of bills to its subscribers, attending to claims and damages arising out of his operation. The LICENSEE shall make its own arrangements for all infrastructures involved in providing the SERVICE.
1.3 For the purpose of providing the SERVICE, the LICENSEE shall install his own suitable equipment so as to be compatible with the other service providers’ equipment and connect the same DIAS or GIAS or a Gateway owned by a public/Government organisation for routing International Internet Traffic. Private ISPs are also allowed to set up International Gateways after obtaining security clearance/approval from Authority.
1.3.1. Internet Subscribers can procure their own terminal equipment or lease the same from the ISP.
1.4. In the process of operating the SERVICE, the LICENSEE shall be responsible for:-
(i) The installation of the Internet Nodes i.e., routers/Servers etc.
(ii) the proper operation and maintenance of his network infrastructure;
1.5 If the LICENSEE has, in addition, leased or rented other telecommunication resources from the BSNL/MTNL/VSNL or any other Telecom Service Provider authorised by the Government of India, purely for the purposes of providing the service and networking its geographically dispersed equipment, such resources will be a matter between the ISP and the service provider(s) and will be subject to tariff as fixed by BSNL/MTNL/VSNL/other Telecom Service Provider from time to time.
1.6 "WARRANTY AS TO QUALITY":- The LICENSEE shall warrant that SERVICES to be provided by him shall be of the acceptable grade, consistent with the established and generally accepted standards.
1.7 The licensee shall provide to the Telecom Authority, a monthly report indicating the details of ISP nodes or points of presence with their locations. In case new nodes are to be installed, one month prior notice is required to be given to the licensor.
1.8 The billing disputes or differences, between the LICENSEE and its subscribers will be settled amongst themselves.
1.9. MTTR (Mean Time To Restore):
1.9.1. 90% of faults resulting due to subscribers complaints should be rectified within 24 hours and 99% within 3 days.
1.9.2 The Licensee will keep a record of number of faults and rectification reports in respect of each service area and produce the same to the Authority as and when required.
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