Check to see what anti-virus software you are using?
Sometimes Norton Anti-virus programs can cause issues with applications.
What if I cannot see a full screen?
The online program can be completed on a computer, tablet or iPad. The computer screen must be 13 inches or larger. This won’t be a problem for desk tops and laptops. But it means if you are viewing it on a netbook computer with a screen smaller than 13 inches you will not be able to see the full screen.
If you are viewing it on the right sized screen and still cannot see the full screen, click on the white square in the top right corner of the window to check that it is maximised.
If this has no effect, press F11 on the top line of your key board.
Zoom
If you cannot see all elements of the screen, ensure your zoom in your browser is at 100%
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