Remote Assistance is Not Working




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Remote Assistance is Not Working


For information about configuring Windows Firewall for Remote Assistance, see Appendix D of Deploying Windows Firewall Settings for Microsoft Windows XP with Service Pack 2.

How To Determine Whether Windows Firewall is Configured with Group Policy Settings


On a managed network, Windows Firewall is configured by the combination of local settings stored in the registry and Group Policy settings. In this case, it is sometimes helpful when troubleshooting to be able to determine if Windows Firewall is using only local settings or whether it is using Group Policy settings, and if so, which Windows Firewall profile is being used (the Standard profile or the Domain profile). Windows XP with SP2 relies on network determination to determine which set of profile settings to apply. For more information, see Network Determination Behavior for Network-Related Group Policy Settings.

To make this determination, type the netsh firewall show state verbose=enable command at a command prompt. Here is an example of the first section of the display:

Firewall status:

-------------------------------------------------------------------

Profile = Standard

Operational mode = Enable

Exception mode = Enable

Multicast/broadcast response mode = Enable

Notification mode = Enable

Group policy version = None

Remote admin mode = Disable

Scope: *


From the "Firewall status" section, look at the items for "Profile" and for "Group policy version". The following table lists the various values for these items and what they mean.



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