• Internet Explorer
  • Others can view Tegrity Recordings, but I can’t.
  • If you
  • Correcting Tegrity Viewing Problems Requirements for viewing Tegrity




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    Requirements for viewing Tegrity

    Viewing Tegrity recordings at El Centro requires a PC (Macintosh is not currently supported). Broadband connection is preferred, but is not required.

    To view recordings, you must be using Internet Explorer as your browser.

    Older versions of Windows Media Player may not play all versions of these recordings. (See below)



    Possible solutions if there are viewing problems -

    No students can see a recording.

    Inform your instructor if there are recordings that will not play so that appropriate technical support staff can be notified.



    Others can view Tegrity Recordings, but I can’t.

    Perform a computer browser test –

    Go to:

    http://sessions.tegrityonline.com/_wizard

    Any missing, or older files will be detected and replaced.



    I can don’t see slides or video and hear audio at the same time.

    This is most likely due to having an older version of Microsoft Media Player. Go to the Microsoft website and download the latest version found at:



    Microsoft Media Player Download site

    or

    Go to the Tegrity Student Support site.



    Problems with Previous versions of Tegrity

    Others are able to view an older version (7.0 or earlier)Tegrity recording, but I can’t.

    The most common factor causing problems with recordings is that your browser set up is preventing you from viewing and participating in Tegrity sessions.

    To work around this issue, please use the following steps:

    1) From Internet Explorer menu bar, select "Tools" and then "Internet Options..."

    2) From the "Internet Options" window, select the "Advanced" tab.

    3) Scroll down the list of installed components and locate the "Sun Java" component.

    4) Uncheck the "Sun Java" component.

    5) Continue to scroll down through the list and locate the "Microsoft VM" component.

    6) Make sure that the "JIT Compiler" is selected.

    7) If you are missing the "Microsoft VM" component you can download it from here.  When finished downloading the file, double click to activate the auto installer application.

    8) When finished, close your Internet Explorer browser and launch it again.

    I have watched Tegrity recordings in the past, but now I can’t view them.

    If you were previously able to view recordings and you now find that the Tegrity screen freezes while downloading, there may be a corrupted file on your computer. 1) From Internet Explorer menu bar, select "Tools" and then "Internet Options..."



    2) From the "Internet Options" window, select the "General" tab.

    3) Press the “Settings” button.

    4) Select the “View Objects” button

    5) Delete all “Tegrity” files, especially any that are listed as damaged.

    6) Return to your browser and launch the recording again.

    If you continue to have problems, report them to your instructor.

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    Correcting Tegrity Viewing Problems Requirements for viewing Tegrity

    Download 17.53 Kb.