Experienced Asst. IT Manager possessing over 15+ years with vast IT experience of hands-on in information technology management. A passionate leader who shares the goals of organizations and facilitates their achievement. Able to communicate with customers, executives and subordinates.
Bachelor’s Degree in Computer Science from Mumbai University (1997)
CCNA Training Program
ISO 9001:2008 Awareness Training
ISO 9001:2008 Internal Auditor Training
Diploma in Computer Hardware, Networking & Troubleshooting from Jetking Computer Academy
Basics of OS in Windows NT/ UNIX, C++ Programming, RDBMS concepts, Quality Management Program from “NIIT”
Setting up a Control Center at Head office to monitor vehicles and mobile units centrally.
Configuring the GPS mobile units with apps to record the timely GPS location using Android mobiles and transmitting the data to control center.
Configuring and guide in installation of GPS Tracking Units in various vehicles to track their routes.
Collecting and submitting the summary report to transport and HR. Dept. for attendance and tracking purpose.
Planning of surprise visits to various locations to inspect devices working.
Printing and keeping record of all labors residing in camps with RFID card for punching in Camps and vehicles pickup and drop at respective sites and locations.
Belhasa Projects LLC (Belhasa Group), DUBAI
Network/ System Engineer (Jan 2009 to April 2013) Key Accountabilities
Responsible for Project Planning, execution, formulate system requirements, documentation, and implementation of various systems to include desktop PC’s, HP, IBM, DELL servers, CISCO network equipment, QNAP, Netgear, Buffalo, Storetech, Ingrasys NAS and software applications.
Developing a strategic IT plan to meet the requirements of the company’s overall growth, which is to be reviewed on a regular basis with Management and adjusted as necessary.
Creating user and training documentation, and conducting training classes as and when required.
Facilitate Vendor Management, managing delivery through external suppliers, as necessary, including the negotiation of contractual terms annual maintenance contract (AMC) for hardware and software’s.
Enable meeting with department heads to discuss data processing or system requirements and specifications.
Formulating and implementing policies and procedures for electronic data processing and computer systems operations and development and software purchases & licensing.
Designing complete network topology while leaving room for future expansions.
Managing CISCO/ SONICWALL/ LINKSYS/ NETGEAR/ D-LINK routers and switches, Sonicwall Firewall at all sites/locations.
Initiating and Deploying Windows Server 2003/2008, Mdaemon Mail Server.
Managing users and computer accounts, design Group Scope and OU, Group Policy for all sites using Active Directory.
Monitoring DHCP, Allocate IP addressing by using DHCP, Design DHCP scope.
Administration of Databases like Active Directory, DHCP, DNS, Exchange servers and SQL Server.
Centralized data storage and management using NAS device (Netgear, Ingrasys, Storetech)
Key Projects Handled
Client: In house Offices Doha, Abu Dhabi, UAQ.
Project Details: Setup the IT Infrastructure for Stores, Showroom & Labor camps at above locations.
Design, Configure & Implement the network VLANs for DATA, Voice, & Video Surveillance
Configure Sonicwall Firewall for VLAN, Failover WAN Connectivity, VPN connectivity with Head Office.
Implement Time & Attendance system for above locations to be integrated with ERP.
Connecting the NVR to be managed to monitor from Head office.
Client: In house; Dubai Office
Project Details: Integrating Avaya IP Office system with FMS system.
Establish connection between current analog PABX and Avaya IPBX in Dubai offices.
Configure Avaya IPBX system in Belcare Dept. Dubai to route incoming calls and record calls in FMS system.
Dashboard to monitor the calls from clients and actions taken.
Client: In house; Dubai
Platform: Attendance Management System.
Project Details: Migration and setting up new Zktime Time and attendance system.
Migrating employee details from old attendance system data to new Zktime attendance system.
Registering the Face and Fingerprint ID on new system.
Configure new Zktime devices at various locations to transfer data to Zktime server.
Integrate Zktime attendance system with Horizon ERP for employee management & payroll processing.
ACE COMPUTER SYSTEMS, MUMBAI
Asst. Network Engineer (May 2006 to Dec 2008)
Managed and administered Microsoft windows Server 2000 / 2003 Active directory and DHCP servers.
Configuring all network within the premises and off site factories & software upgrades.
Managed implementation of network installation including Cat5 Cabling.
Solutions for cost cutting in purchase of computer products to company within given timeframe.
Led a team of engineers to escalate customer’s software & hardware related issues.
Managed Email Server across the organization for smooth progress in communication.
Vendor Follow-ups: - Register the Complaints with the vendor depending upon the warranty status of the Asset. Follow up with the vendors with constant reminders through telephone and faxes and note of it in the TODO List.
Worked with a team of engineers to discuss the procedures and implementing new system in network.
Paramount Fabrications, MUMBAI
Senior IT Engineer (Mar 2005 to May 2006)
Implemented and configuring all network & software upgrades.
Provided cost effective solutions to company within given timeframe.
Network cabling management for the users and for network devices.
Troubleshoot all Windows based problems.
Closed the complaints as soon as the call is resolved.
Accessed emails of helpdesk and take necessary actions.
Coordinated with other engineers for timely resolution of Calls and other issues.
Corporate Stationary Pvt. Ltd., MUMBAI
IT Administrator (Mar 2000 to Feb 2005) Key Accountabilities
Designed and deployed Windows Server 2003, Active Directories, DNS, DHCP for all three sites with individual domain and domain controllers.
Managed users and computer accounts, design Group Scope and OU, Group Policy for all sites using Active Directory and managed and monitored DHCP, Allocate IP addressing by using DHCP, Design DHCP scope.
Managed databases like Active Directory, DHCP, DNS, Exchange servers and SQL Server.
Supported in developing forCompany’s ERP System modules for Front Office, Back Office, Production, Point of Sales, Materials Inventory & Stock Management, HR & Payroll, Accounting & Finance
Managed Network with D-LINK Switches.
Converted BNC to Cat 5 network and Designed Network diagram for connectivity of Ethernet ports.
Scheduling daily / weekly backup process of Client & Server Data, ERP Database & Tape Backup, to ensure data and network integrity.
Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Conducted software and hardware evaluations, providing technical analysis and implementing systems to meet the company’s IT goals.
Analyzing, networking connectivity issues, printers, server, and application to meet business needs.
Applied OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities. Configured or adding new services as necessary.
Trouble shooting various windows based operating system problems, Network Administration and rectifying LAN Network problems.
Client: In house; Mumbai
Platform: WINDOWS SERVER 2003
Project Details: Setup fist Windows 2003 Primary Domain Controller & Backup Domain Controller for Organization
Configure complete Windows 2003 Server, which includes Active Directory, DNS, DHCP, Group Policy, WINS, and Terminal Service
EMBASE CORPORATION, DUBAI
Junior Customer Support Engineer (Jan 1998 to Dec 2000) Key Accountabilities
Visited customer locations and resolve all Server & Network related issues.
Configured and managed Outlook 2000 /2003 with M-daemon Mail server.
Supported, monitored, tested and troubleshoot hardware and software problems.
Total Hardware troubleshoot for Printers used at customer locations such as Passbook Printers, Dot-matrix Printers, Laser Printers and Heavy duty printers like Lipi.
Reduce downtime by providing immediate resolutions.
Installation of all type of software like MS OFFICE 2000, AUTOCAD.