Education Bachelor’s Degree in Computer Science from Mumbai University (1997) Technical Training

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Experienced Asst. IT Manager possessing over 15+ years with vast IT experience of hands-on in information technology management. A passionate leader who shares the goals of organizations and facilitates their achievement. Able to communicate with customers, executives and subordinates.


  • Bachelor’s Degree in Computer Science from Mumbai University (1997)

Technical Training

  • MCSA Certified

  • CCNA Training Program

  • ISO 9001:2008 Awareness Training

  • ISO 9001:2008 Internal Auditor Training

  • Diploma in Computer Hardware, Networking & Troubleshooting from Jetking Computer Academy

  • Basics of OS in Windows NT/ UNIX, C++ Programming, RDBMS concepts, Quality Management Program from “NIIT”

Technical Expertise

  • Asst. IT Manager

  • ERP Implementation

  • Networking

  • Windows Server 2008, 2012

  • Cisco Router & Switches


  • Mobile Security

  • SAS, NAS backup management

  • CCTV Surveillance

  • Attendance Management

  • GPS & Mobile Tracking Devices

Personal Particulars

  • Total Experience: 15+ years

  • UAE Experience: 9 years

  • Nationality: Indian

  • Languages Known: Hindi and


Professional Summary & Notable Highlights

  • Dynamic professional with overall 15+ years of experience in IT Industry.

  • A proven enterprise with exposure in various aspects of IT Infrastructure as Asst. IT Manager Group Level.

  • Experienced in Hardware, Software, Storage (NAS & SAN) & Networking.

  • Experienced in Implementation and Managing Horizon ERP, Epromis, MS CRM and FMPRO (Facility Management System).

  • Experienced in design, configure and implement client-server architecture over multiple platforms like Windows Server 2003/2008/2012, Hyper V and VMware.

  • Design, implement & manage Mdaemon Mail Server, MS SQL & Escan, Eset Endpoint Antivirus.

  • Hands-on experience on CISCO Routers and Switches, Sonicwall Firewall

  • Knowledge in backup software such as DELL/Sonicwall CDP, VERITAS Backup Exec, Acronis Backup & Recovery, Nova BACKUP.

  • Experience in implementing IP Surveillance across various location and monitor it from central location.

  • Exceptionally organized with a track record that demonstrates creativity, self-motivation to achieve corporate goals. Proactive and a smart planner with expertise in strategic planning.

  • Ensure process mapping, optimization, follow next & best practices to ensure successful deployment.

  • Adept at facing challenges, resolve complex problems, and adapt quickly to changing priorities.

  • Experience established the ability to flourish in a team environment; ability to lead a team as well as work independently.

Work Experience
Belhasa Projects LLC (Belhasa Group), DUBAI

Asst. IT Manager (May 2013 to till date)
Key Accountabilities

  • Manage & execute group technology solutions, Local IT solutions & technologies. Deploy technology platforms wherever applicable, by business needs. Work with key business leads across verticals within

  • Lead the IT strategic and operational planning, prioritize IT initiatives, and coordinate the evaluation, deployment, and management of current and future IT systems.

  • Established the overall IT Directions, Planning, Budgeting, Operations and Controls in line with the Company’s Mission and Objectives

  • Conducting weekly meetings and quarterly performance evaluations to motivate team members and foster a cohesive work environment.

  • Act in alignment with user needs and system functionality to contribute to organizational policy

  • Help bridge specific local requirements, solutions in alignment with Group systems (technology & platforms), policies and guidelines.

  • Providing guidance to the Management and assistance in the system project decision making process.

  • Responsible for project scheduling, maintaining milestones and timely work execution. Manage the planning function during design stages of assigned project/projects

  • Preserves assets / data by implementing disaster recovery and back-up procedures and information security and control structures.

  • Map IT and business strategy. Work closely with Management (functional and development) of Horizon ERP. The modules implemented are HR & Admin, Finance, Purchase, Inventory and Logistics.

  • Focus on optimization, process alignment, build synergies towards processes and align business functions. Work closely with operations and project sites.

  • Facilitate Vendor Management by managing delivery through external suppliers, as necessary, including the negotiation of contractual terms, hardware, software & other services.

  • Implemented and central management of Escan, Kaspersky, AVG, ESET Endpoint Antivirus.

  • Decreased expenses to 50% on ISD calling within own offices by connecting UAE offices with Doha offices and store.

  • Implemented 24x7 Video Surveillance System across the zonal offices, project sites & labor camps offices for monitoring from any part of world.

  • Achieved the removal of capex costs by successfully migrating from a physical Windows Server 2003 infrastructure to a Hyper V infrastructure.

  • Decreased the stationary and related printing costs by 56% upon introduction and implementation of the Canon Document Management System.

  • Work closely with implementation partners Globalscan Mobile Technologies, external partners for tracking mobile devices and vehicles.

  • Enhanced IT productivity by implementing Spiceworks IT Helpdesk Ticketing System through streamlining, categorizing & prioritizing each ticket with accurate / high-end support

  • Mentor, Lead and manage a team of 8 people working in IT and guiding them for smooth daily work.

  • Maintains professional and technical knowledge by attending educational workshops.

Key Projects Handled

  • Client: In house; Dubai Office

Project Details: Migrating old QNAP NAS data to new Ingrasys NAS without any data loss.


  • Proper backup prior to migrating the data from old QNAP NAS.

  • Synchronizing both NAS without any downtime and effect on end user connectivity

  • Comparing the live data and the old data for any data loss.

  • Creating new security and quota policy for each user and groups as per requirement.

  • Making the new Ingrasys NAS as primary data storage for entire organization and disconnecting the old NAS.

  • Client: In house; Doha Office

Project Details: Implement ERP System


  • Evaluate various ERP solutions like SAP, Oracle Horizon and recommended Horizon ERP solution meeting the Doha office business requirement.

  • Provision the IT Hardware & Software required for setting up new Horizon ERP.

  • Lead the Horizon ERP implementation as a Management Representative by liaising with departmental heads & PM of implementation partner.

  • Understand the work flow from each process owner (Finance, HR, Admin, Procurement, and Logistic) and mapping the same in new Horizon ERP with minimum customization.

  • Integrated the Time & Attendance system with Horizon ERP for management employee data & payroll processing.

  • Client: In house; Dubai & Abu Dhabi Office

Project Details: Implementing GPS monitoring system.


  • Setting up a Control Center at Head office to monitor vehicles and mobile units centrally.

  • Configuring the GPS mobile units with apps to record the timely GPS location using Android mobiles and transmitting the data to control center.

  • Configuring and guide in installation of GPS Tracking Units in various vehicles to track their routes.

  • Collecting and submitting the summary report to transport and HR. Dept. for attendance and tracking purpose.

  • Planning of surprise visits to various locations to inspect devices working.

  • Printing and keeping record of all labors residing in camps with RFID card for punching in Camps and vehicles pickup and drop at respective sites and locations.

Belhasa Projects LLC (Belhasa Group), DUBAI

Network/ System Engineer (Jan 2009 to April 2013)
Key Accountabilities

  • Responsible for Project Planning, execution, formulate system requirements, documentation, and implementation of various systems to include desktop PC’s, HP, IBM, DELL servers, CISCO network equipment, QNAP, Netgear, Buffalo, Storetech, Ingrasys NAS and software applications.

  • Developing a strategic IT plan to meet the requirements of the company’s overall growth, which is to be reviewed on a regular basis with Management and adjusted as necessary.

  • Creating user and training documentation, and conducting training classes as and when required.

  • Facilitate Vendor Management, managing delivery through external suppliers, as necessary, including the negotiation of contractual terms annual maintenance contract (AMC) for hardware and software’s.

  • Enable meeting with department heads to discuss data processing or system requirements and specifications.

  • Formulating and implementing policies and procedures for electronic data processing and computer systems operations and development and software purchases & licensing.

  • Designing complete network topology while leaving room for future expansions.

  • Managing CISCO/ SONICWALL/ LINKSYS/ NETGEAR/ D-LINK routers and switches, Sonicwall Firewall at all sites/locations.

  • Designing and Implementing of Windows Active Directory, DNS, DHCP.

  • Initiating and Deploying Windows Server 2003/2008, Mdaemon Mail Server.

  • Managing users and computer accounts, design Group Scope and OU, Group Policy for all sites using Active Directory.

  • Monitoring DHCP, Allocate IP addressing by using DHCP, Design DHCP scope.

  • Administration of Databases like Active Directory, DHCP, DNS, Exchange servers and SQL Server.

  • Centralized data storage and management using NAS device (Netgear, Ingrasys, Storetech)

Key Projects Handled

  • Client: In house Offices Doha, Abu Dhabi, UAQ.

Project Details: Setup the IT Infrastructure for Stores, Showroom & Labor camps at above locations.


  • Design, Configure & Implement the network VLANs for DATA, Voice, & Video Surveillance

  • Configure Sonicwall Firewall for VLAN, Failover WAN Connectivity, VPN connectivity with Head Office.

  • Implement Time & Attendance system for above locations to be integrated with ERP.

  • Connecting the NVR to be managed to monitor from Head office.

  • Client: In house; Dubai Office

Project Details: Integrating Avaya IP Office system with FMS system.


  • Establish connection between current analog PABX and Avaya IPBX in Dubai offices.

  • Configure Avaya IPBX system in Belcare Dept. Dubai to route incoming calls and record calls in FMS system.

  • Dashboard to monitor the calls from clients and actions taken.

  • Client: In house; Dubai

Platform: Attendance Management System.

Project Details: Migration and setting up new Zktime Time and attendance system.


  • Migrating employee details from old attendance system data to new Zktime attendance system.

  • Registering the Face and Fingerprint ID on new system.

  • Configure new Zktime devices at various locations to transfer data to Zktime server.

  • Integrate Zktime attendance system with Horizon ERP for employee management & payroll processing.


Asst. Network Engineer (May 2006 to Dec 2008)

Key Accountabilities

  • Managed and administered Microsoft windows Server 2000 / 2003 Active directory and DHCP servers.

  • Configuring all network within the premises and off site factories & software upgrades.

  • Managed implementation of network installation including Cat5 Cabling.

  • Solutions for cost cutting in purchase of computer products to company within given timeframe.

  • Led a team of engineers to escalate customer’s software & hardware related issues.

  • Managed Email Server across the organization for smooth progress in communication.

  • Vendor Follow-ups: - Register the Complaints with the vendor depending upon the warranty status of the Asset. Follow up with the vendors with constant reminders through telephone and faxes and note of it in the TODO List.

  • Worked with a team of engineers to discuss the procedures and implementing new system in network.

Paramount Fabrications, MUMBAI

Senior IT Engineer (Mar 2005 to May 2006)

Key Accountabilities

  • Implemented and configuring all network & software upgrades.

  • Planned and managed implementation of network installation including Cat5 Cabling and Panasonic PABX systems

  • Provided cost effective solutions to company within given timeframe.

  • Network cabling management for the users and for network devices.

  • Troubleshoot all Windows based problems.

  • Closed the complaints as soon as the call is resolved.

  • Accessed emails of helpdesk and take necessary actions.

  • Coordinated with other engineers for timely resolution of Calls and other issues.

Corporate Stationary Pvt. Ltd., MUMBAI

IT Administrator (Mar 2000 to Feb 2005)
Key Accountabilities

  • Designed and deployed Windows Server 2003, Active Directories, DNS, DHCP for all three sites with individual domain and domain controllers.

  • Managed users and computer accounts, design Group Scope and OU, Group Policy for all sites using Active Directory and managed and monitored DHCP, Allocate IP addressing by using DHCP, Design DHCP scope.

  • Managed databases like Active Directory, DHCP, DNS, Exchange servers and SQL Server.

  • Supported in developing for Company’s ERP System modules for Front Office, Back Office, Production, Point of Sales, Materials Inventory & Stock Management, HR & Payroll, Accounting & Finance

  • Managed Network with D-LINK Switches.

  • Converted BNC to Cat 5 network and Designed Network diagram for connectivity of Ethernet ports.

  • Scheduling daily / weekly backup process of Client & Server Data, ERP Database & Tape Backup, to ensure data and network integrity.

  • Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Conducted software and hardware evaluations, providing technical analysis and implementing systems to meet the company’s IT goals.

  • Analyzing, networking connectivity issues, printers, server, and application to meet business needs.

  • Applied OS patches and upgrades on a regular basis, and upgrading administrative tools and utilities. Configured or adding new services as necessary.

  • Trouble shooting various windows based operating system problems, Network Administration and rectifying LAN Network problems.

  • Client: In house; Mumbai

Platform: WINDOWS SERVER 2003

Project Details: Setup fist Windows 2003 Primary Domain Controller & Backup Domain Controller for Organization


  • Configure complete Windows 2003 Server, which includes Active Directory, DNS, DHCP, Group Policy, WINS, and Terminal Service


Junior Customer Support Engineer (Jan 1998 to Dec 2000)
Key Accountabilities

  • Visited customer locations and resolve all Server & Network related issues.

  • Configured and managed Outlook 2000 /2003 with M-daemon Mail server.

  • Supported, monitored, tested and troubleshoot hardware and software problems.

  • Total Hardware troubleshoot for Printers used at customer locations such as Passbook Printers, Dot-matrix Printers, Laser Printers and Heavy duty printers like Lipi.

  • Reduce downtime by providing immediate resolutions.

  • Installation of all type of software like MS OFFICE 2000, AUTOCAD.

  • CORAL 11/10/12, WIN 2000 pro, Page Maker, Photoshop, Tally, WinZip, VB6.0, Win NT4, WIN 2000, Win98 SE, WIN XP, ORACLE etc.

  • Installation of all type of hardware like Printer, CD-ROM, FDD, TV Tuner card.

  • Removed viruses & formatting, partitioning the HDD.

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Bosh sahifa

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Education Bachelor’s Degree in Computer Science from Mumbai University (1997) Technical Training

Download 133.33 Kb.