• Platform as a Service (PaaS) Technical Requirements
  • Backup Systems and Capability
  • Service Level Agreements (SLAs)
  • Security Classification
  • Trusted Internet Connection (TIC) Compliance
  • [Insert Your Department Name




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    Proposed Environment


    Provide a detailed description of the proposed environment using the same criteria as in the Current Environment and include an architectural diagram for reference
    1. IaaS / PaaS Requirements

      1. Infrastructure as a Service (IaaS) Technical Requirements


    Use the tables below to provide the technical requirements and specifications of the proposed IaaS environment. Insert rows if additional space is needed.

    Servers

    Production

    Development

    Test

    Application

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Database

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Web Hosting

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Communications (ie, SFT)

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage

    Server XX – CPU’s, RAM, Storage













    Storage Systems

    Production

    Development

    Test

    SAN (GB or TB)










    NAS (GB or TB)










    Back-up (GB or TB)










    Archive (GB or TB)






















    Network










    Transport (ie, Dedicated, Internet, TIC, or None)










    Bandwidth (MB or GB)










    Redundancy










    Firewall










    Internet Gateway










    Layer 3 Switching










    Secure File Transfer










    Security











      1. Platform as a Service (PaaS) Technical Requirements


    In addition to the IaaS technical requirements, please use the tables below to provide the technical requirements and specifications for the proposed PaaS environment. Insert rows if additional space is needed.

    Virtual Network

    Specification




    VPN







    VLAN







    Virtual Desktop
















    Operating System

    Linux

    Windows

    Server 1







    Server 2
















    Middleware

     

     

     

     

     









    1. Other Requirements


    In addition to the IaaS and PaaS technical requirements, include requirements for the following functions and professional services.
      1. Software License


    Clarify in this section who will be responsible for licensing, including but not limited to operating systems, servers, databases and applications.
      1. Backup Systems and Capability


    Backup capability refers to the ability to recover and restore the system and data from a failure or loss situation. This would include:

    • Backup Contents

      • Applications – (i.e., 45 GB full, 1GB daily incremental)

      • Data – (i.e., 100 TB full, 50 GB daily incremental) (if running multiple applications, may want to list Data by application)

      • Other – (i.e., web pages, 100 GB full, 1GB daily incremental)



    • Backup Retention Period and Archiving



    • Recovery Time Objective (RTO)

    • The required length of time for backup restoration (for example):

      • 24 hours for production environment

      • 72 hours for development and test environments



    • Recovery Point Objective (RPO)

      • The maximum length of time between backups



    • Snapshot Capability

      • Identify whether or not snapshot capability is required. This refers to the customer having the ability to make an on-demand copy of the system / data, such as before doing a system upgrade or data migration.
      1. Scalable Resources


    Provide the ability to increase/decrease resources, as needed, to support any periods of unpredictable high/low usage. Scalable resources include but are not limited to:

    • Bandwidth

    • Servers

    • Storage

    • Database instances

    • Other
      1. System Usage


    For the target throughput of the system, include users and anticipated users from all groups in the numbers. If the system has multiple applications, create a table for each application.

    Description

    Current

    Growth

    Growth Timeframe

    Number of Users: Peak Time










    Number of Users: Average Time

     

     

     

    Amount of Bandwidth: Peak Time










    Amount of Bandwidth: Average Time

     

     

     

    Number of Transactions: Peak Time










    Number of Transactions: Average Time

     

     

     
      1. System Availability


    The Contractor will design an environment configured to support the system availability of xx.xx% or greater per month.
      1. Service Level Agreements (SLAs)


    This subsection specifies SLAs the Contractor is required to meet. The Contractor shall provide a financially-backed penalty schedule for not meeting each of the SLA targets.
      1. Help Desk Support


    State requirements for Help Desk support

    The help desk shall be available and provide the following levels of support:



    • 24x7x365
      1. Security

        1. Security Classification


    State the FISMA rating according to its FIPS199 classification.
        1. Vulnerability Scanning and Patching


    The Contractor must comply with Continuous Monitoring requirements and conduct standards per FedRAMPI policy. The Contractor shall submit monthly continuous monitoring reports to the applicable Government System Owner and Authorizing Official, to include a monthly Plan of Action and Milestones (POA&M) report documenting risk mitigation strategies.
        1. Trusted Internet Connection (TIC) Compliance


    This section applies when there will be a transfer of restricted data between government systems and external systems, information is going to be transmitted between the hosted environment and another environment (including transferring data for the initial loading), or if information is to be transmitted from a web app onto the cloud over the internet.
        1. IPv6 Requirements


    Compliance with federally mandated IPv6 requirements for public-facing services. See http://www.whitehouse.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf for more information.
      1. Professional Services


    This section is applicable on a case-by-case basis depending on the customer’s need for any of the services. These could include one-time services, such as implementation assistance, or monthly recurring services that are needed to support the project.

    Description

    One-Time Hours

    Monthly Hours

    Architecture and Design







    Migration and Implementation

     

     

    Application Development







    Testing

     

     

    Training







    Database Administration

     

     

    System Administration







    Security Assessment & Authorization

     

     

    Monitoring and Compliance







    Directory Services

     

     

    Authentication Services






    1. Period of Performance


    Please indicate the length of the task order i.e. start date and end date.

    State if the task order is to be awarded with a base period and options.  If the task order is to be awarded and funded incrementally, state the base obligation period and incremental funding periods.
    1. Points of Contact


    Contracting Officer (CO)
    Name:
    Address:
    Email:
    Phone Number:
    Contracting Officer’s Representative (COR)
    Name:
    Address:
    Email:
    Phone Number:

    APPENDIX: REFERENCES


    [Optional]

    [Include list of reference documents]



    OCIO IaaS-PaaS SOW Template



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