• PowerEdge SC
  • Hardware Warranty and Support




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    Hardware Warranty and Support


    Dell PowerEdge servers and PowerApp appliances come with the following standard support:

    • Three-year limited warranty3 supplemented with three years of standard Next Business Day4 on-site parts replacement and one year of Next Business Day4 on-site labor

    • Pre-Failure Alert Program5 for storage systems with a hard disk drive

    • 24-hour/7-day Lifetime Telephone Technical Support for troubleshooting and diagnosis of Dell hardware

    • 24-hour/7-day E-support services featuring extensive online support capabilities

      Dell PowerEdge SC servers come with the following standard support:



    • One-year limited warranty3 supplemented with one year of standard Next Business Day on-site4 parts replacement and one year of Next Business Day labor

    • 30-day Getting Started Technical Support Program6

    • 24-hour/7-day One-Year Telephone Technical Support for troubleshooting and diagnosis of Dell hardware

    • 24-hour/7day Online Support Services



    Services vary by region. For more information on the available services in your area, please visit http://www.dell.com/
    1 Service may be provided by a third party following phone-based troubleshooting. Available within a 125- mile radius of over 80 metropolitan areas. Customers not located within a 125- mile radius of the stocking locations are not eligible for this offering. Not available with any other Dell systems. Available in the U. S. only. For 24/ 7 service, Dell will dispatch a service technician within 4 hours of determining the hardware problem. For 5/ 10 service, Dell will dispatch a technician to the customer site within 4 hours of determining the hardware problem. The service technician may not arrive until the following business day if dispatched after 4: 00 pm local time.




    2 Service may be provided by a third party following phone-based troubleshooting. Available within a 25- mile radius of over 60 metropolitan areas. Customers not located within a 25- mile radius of the stocking locations are not eligible for this offering. Available on select Dell PowerEdge and PowerVault models in the U. S. only. Dell will, if necessary after phone- based troubleshooting, dispatch a technician to the customer site within 2 hours of determining the hardware problem. Service is subject to the terms and conditions of the service contract. See http://www.dell.com/us/en/biz/services/service_peservmain.htm for details.
    3For a complete copy of our guarantees or limited warranties, please write to Dell USA L. P., One Dell Way, Round Rock, Texas 78682, Attn: Warranty.
    4Service may be provided by third-party. Technician will be dispatched if necessary following phone- based troubleshooting. To receive next business day service, Dell must notify the service provider before 5: 00 pm (depending on service contract) customer time. Availability varies.
    5The Pre-Failure Alert program is available only in the United States on selected Dell PowerEdge servers (1xx0, 2xx0, 4x00, 6xx0, 8450) and select PowerVault products. PowerEdge 300 is not included. Your system must be monitored by Dell-recognized system management applications in order to participate in the Pre-Failure Alert Program. The Pre-Failure Alert Program covers Dell products utilizing applications that can acquire information from the HIP and OpenManage Server Agent.
    6The 30-Day Telephone Support Program helps customers with installation and configuration questions during the 30 days after shipment of your Dell server for factory-installed MICROSOFT, NOVELL, OR RED HAT operating systems. Support provided after the 30-Day Getting Started Program will be only for the Dell hardware and only for as long as you own the system. Beyond 30 days from the invoice date, Dell’s DIRECTLINE NETWORK OPERATING SYSTEM TELEPHONE support service is available for purchase.
    Dell, PowerVault and PowerEdge are trademarks of Dell Computer Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Red Hat is a registered trademark of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds.

    ©Copyright 2001 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden. For more information contact Dell. Dell cannot be responsible for errors in typography or photography.



    Dell Enterprise Systems Group Page November 2001


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    Hardware Warranty and Support

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