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Title: The role of robots in tourism of Uzbekistan Research Paper Template Outline
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| bet | 1/2 | | Sana | 09.12.2023 | | Hajmi | 20.83 Kb. | | #114575 |
Bog'liq Plan1A Bahriddin 2021, Laziz diss. magistr, Handbook, Technology in the Hospitality and Tourism Industry
Title: The role of robots in tourism of Uzbekistan
Research Paper Template Outline
I.
Introduction
In recent years, changes are taking place in all areas. Especially in these changes, the role of technologies is increasing. ‘Technology has made it possible for people from all walks of life to have access to different resources. Further, technology is also being used to equip people who need a certain type of assistance to improve their quality of life and help them avail opportunities that would otherwise be inaccessible’ (Simplilearn, 2023). For this reason, their use in the field of tourism has an important place in the development of this field. And foreign countries have already made some progress in this regard. So what are the advantages and benefits of these technologies in the field of tourism? These innovative applications provide a solution to labor shortages, optimize costs, create unique experiences of customers, ensure consistent service quality, and expand service capacity” (Bowen & Morosan, 2018; Ivanov & Webster, 2017; Tussyadiah, 2020, as cited in Lin & Lee, 2021).
“Artificial intelligence (AI) and autonomous service robots have been used in the hospitality industry, such as a concierge robot in the Hilton and a room service delivery robot in the Savioke Hotel “(Jong, 2017, as cited in Lin & Lee, 2021).
B: In order for Uzbekistan to compete in this regard, it must develop its own solutions based on world experience
II.
First Body Paragraph
A. Foreign experience in the use of robots in the field of tourism
1.” This study focuses on the hotels in the Henn na Hotel chain because this hotel chain was The first in the world to attempt to execute all its operations with autonomous robots and Utilize a broad range of service robots as compared to other hotels in other localities. For Instance, robot velociraptors, so-named after a very smart category of dinosaurs, staff The front desk at the Henn na Hotel Maihama Tokyo Bay. In addition to using dinosaur type robots as receptionists, the chain also introduced humanoid robots. For instance, at Henn na Hotel Hamamatsuchō, two humanoid uniformed receptionist robots, one male And one female are positioned at the front desk. Besides greeting guests, they also guide
Guests in completing the check-in procedure by providing clear instructions, where the Check-in is done througalso has a robot concierge, called Unibo, located next to the front desk. This robot’s Task is to provide guests with information regarding nearby restaurants and convenience Stores. At another hotel in the chain, Henn na Huis Ten Bosch, there are, in addition To robot receptionists, porter robots that are available to carry luggage up to the guest Rooms. Moreover, a robot butler, called Chur-ri Chan, functions as a room assistant that Can provide weather reports, entertain guests and act as an alarm can provide weather reports, entertain guests and act as an alarm” (Rahman et al., 2022).
2. The benefits of this overseas experience
“Automation and self-service are becoming more important in the customer experience, especially during times of labor shortages, cost-cutting measures, and changes in customer preferences. Many travelers, due in part to the pandemic, prefer to have limited interpersonal contact while they travel, and see automated services as a benefit. Robots can improve service speed and accuracy, efficiently and effectively taking care of monotonous tasks that can easily be automated, which allows human employees to focus more on building relationships with guests. For more than a decade, the “Yobot” robot has collected and delivered luggage items in Yotel hotels, which frees up staff to attend to guest needs. Robots can also perform cleaning tasks, run food at hotel restaurants, and take care of other mundane activities that do not add value to the guests” (Escobar, 2022).
III.
Second Body Paragraph
A. Use of robots in tourism of Uzbekistan
1. The place of robots in tourism of Uzbekistan
Innovative technologies play an important role in the development of tourism in Uzbekistan. With the increased use of technology in the travel industry, travelers are relying more than ever on the internet, mobile apps and other technological advances to plan, book and experience travel destinations. For example, digital technologies can help promote Uzbekistan’s cultural heritage, increase accessibility and connectivity, and improve the overall tourism experience. The use of innovative technologies such as mobile applications, virtual and augmented reality, chatbots based on artificial intelligence will help provide potential tourists with detailed information about Uzbekistan’s tourist offers, recommendations and guidance for their travel experience. (Choriyev et al., n.d.).
2. Suggestions for the use of robots in Uzbekistan tourism
As we mentioned above, Uzbekistan is lagging far behind in this regard, while technologies are being rapidly used in the field of tourism. But we cannot build the tourism of the future without taking this aspect into account. Therefore, we come up with a number of suggestions. First of all, Uzbekistan should study the experience of foreign countries. Next, we need to develop a project of intelligent robots that promote our national image and are designed in a national way, used in hotels and restaurants. For example: a robot receptionist wearing a national coat and hat. There is no doubt that it will leave a special impression on tourists. And through this, we can instill our national Uzbek brand in the minds of tourists. Placing advisor robots in every room of the hotel will be extremely useful.
V.
Conclusion
The great role of robots in the field of tourism and its benefits
Today’s robots used in hotels and restaurants help to create wonderful moments in the memory of users. It has the potential to attract both foreign and domestic tourists alike. The reason is that, first of all, every tourist is interested in using the service of robots with a unique design and using the latest artificial intelligence technologies at least once. Hotels or restaurants that use this technology attract more tourists than other places of this type.
Development of the tourism sector of Uzbekistan through the use of robots.
As the tourism industry develops, artificial intelligence robots, which were considered a fairy tale in the recent past, are rapidly being used in this industry as well as in other industries. Foreign experiences show that robots have great potential in the field of tourism. And since the field of tourism is developing in Uzbekistan, we should keep up with the times and take a place among the leaders in this field. We need to create our national image and present it in a convenient way for tourists. Countries such as Japan, Malaysia, and the USA have already started using such technological methods and it is showing its results.
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