InterOffice Memo

Opportunities

• 
  Reduction of Support Costs
  
• 
  Mind- and Marketshare
  
• 
  Enhanced Research Capabilities
  

A fourth, implicit opportunity deserves a brief mention here - our efforts in this global infostructure provides a unique testbed for us to explore. Although Al Gore and Company’s NII (National Information Infrastructure) efforts appear to be making some initial headway, the Internet provides an incredible opportunity for Microsoft to effectively explore large scale public networks from many levels: customer needs, technical challenges, quality of service issues, electronic commerce and information browsing technologies. The Internet is version 1.0 of the National Information Infrastructure.