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Be Reactive and Ready to Provide More Information
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| bet | 81/174 | | Sana | 15.01.2024 | | Hajmi | 11,68 Mb. | | #137314 |
Bog'liq Kali-Linux-Revealed-2021-editionBe Reactive and Ready to Provide More Information In some cases, the developer will come
back to you with requests for more information or requests for you to try to re-create the problem
perhaps by using different options or using an updated package. You should try to respond to
those queries as quickly as possible. The quicker you submit your response, the higher the chance
that they will be able to solve it quickly while the initial analysis is still fresh in their mind.
While you should aim to respond quickly, you should also not go too fast: the data submitted must
be correct and it must contain everything that the developers requested. They may be annoyed
if they have to request something a second time.
What to Put in the Bug Report
Instructions to Reproduce the Problem To be able to reproduce the issue, the developers need
to know what you are using, where you got it from, and how you installed it.
You should provide precise, step-by-step instructions describing how to reproduce the problem.
If you need to use some data to reproduce the problem, attach the corresponding file to the bug
report. Try to come up with the minimal set of instructions needed to reproduce the bug.
Give Some Context and Set Your Expectations Explain what you were trying to do and how you
expected the program to behave.
In some cases, the bug is only triggered because you were using the program in a way that it was
not designed to operate by the developers. By explaining what you were trying to achieve, you
will allow the developers to clearly see when this is the case.
In some other cases, the behavior that you describe as a bug might actually be the normal behavior.
Be explicit about what you expected the program to do. This will clarify the situation for the
developers. They may either improve the behavior or improve the documentation, but at least
they know that the behavior of their program is confusing some users!
Be Specific Include the versions numbers of the software that you use, possibly with the version
numbers of their dependencies. When you refer to something that you downloaded, include its
complete URL.
When you get an error message, quote it exactly as you saw it. If possible, include a copy of your
screen output or a screenshot. Include a copy of any relevant log file, ensuring that you remove
any sensitive data first.
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