CONDITION 4: COMPLAINT – BOOKING AND TREATMENT




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CONDITION 4: COMPLAINT – BOOKING AND TREATMENT
4.1 The LICENSEE shall be responsive to the complaints lodged by his subscribers. He shall rectify the defects within the MTTR specified.
4.2 The LICENSEE shall equip himself with adequate system to deal with the complaints from his subscribers, test the part of the equipment and external plant wherever relevant, and take necessary corrective measures to bring the faulty elements back into satisfactory operation. It shall maintain the history sheets for each installation, statistics and analysis on the overall maintenance status.

4.3 The Licensee shall log all complaints reported by his subscribers chronologically and with details of action taken on the same.



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CONDITION 4: COMPLAINT – BOOKING AND TREATMENT

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