Largest number of ISVs. Microsoft software boasts the largest number of ISVs worldwide who support Microsoft applications and build certified custom applications on Windows, offering Microsoft customers more choices.
Device support. Windows supports 19,000+ devices out of the box, and is testing 41,000 more.
Certified solutions. Windows has thousands of certified hardware drivers and software applications from third-party ISVs, so it’s easy to add new devices and applications.
Plentiful services. Microsoft is supported by over 450,000+ Microsoft certified professionals (MCSEs) worldwide and 750,000+ partners, providing plentiful choices.
Thorough documentation. Windows includes context-sensitive help files to guide users through tasks.
Training options. Microsoft offers a wide range of IT training, so customers’ IT staffs can continue to develop their skill sets at a reasonable price.
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Building software ecosystems to support its products has been Microsoft’s corporate strategy for over 20 years. Entire industries have sprung up around Microsoft products. Microsoft’s business model enables customers to realize lower costs via competitive prices, and to have greater flexibility in choosing applications, training, and services partners. It also ensures that there is considerable opportunity for people around the world to be successful by choosing to build on the Windows platform.
Independent Software Vendors (ISVs) build applications that complement and extend the Windows platform. Small businesses and community colleges offer multitudes of training programs for the Microsoft Certified Systems Engineers (MCSE) and other certifications. Publishers provide reference books. A recent search of a major online bookseller for books about Windows 2000 yielded over 1,700 results further demonstrating the overall size and opportunity of the marketplace for ancillary services and products for Microsoft technologies. There are Microsoft training courses, conferences, and events for support. This large ecosystem ensures that Microsoft customers have many choices for their IT needs.
To provide complete enterprise-class solutions for its customers, Microsoft partners with leading hardware and software manufacturers, such as Dell, Unisys, Compaq/HP, SAP, JD Edwards and others, as well as highly qualified service providers like EDS, IBM Global Services, and Avanade.
Microsoft Certified Partners - over 34,000 organizations and 450,000+ experts certified by Microsoft can help design, build, deploy, and maintain Microsoft-based solutions for businesses of any size.
When support is required to resolve problems, there is a defined support and escalation system in place to help minimize downtime. Both our Microsoft customers and partners have access to Microsoft’s Incident Support system for resolution of critical issues that can cause downtime on key business systems. The severity incident reporting system classifies catastrophic incidents into three category’s per below:
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