9. Intranet strategy and management (optional)
Note: These heuristics relate to the underlying management of the intranet, rather than to the design or structure of the site. These can only be evaluated by the intranet team themselves, or through discussions with the intranet team (and other key stakeholders). It is not possible to assess these heuristics based on a visual evaluation of the site.
This section is therefore optional, recognising that it may not be practical (or possible) in all situations to gain the necessary information to make an informed evaluation. Wherever possible, however, steps should be taken to review against these criteria.
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