Why is it important to focus on intercultural communication and to strive to become better at this complex pattern of interaction?
Intercultural communication provides us with a framework for bettering ourselves in the workplace.
The United States is a melting pot for people all over the world. We need to get others acclimated to the Western way of doing things
Technological, demographic, economic, peace, self-awareness, and ethical reasons pose benefits and challenges in communicating with others different from you. If we study the above from an interculturalist perspective, perhaps we can have a better understanding of others and ourselves.
In the high-tech communication world, the choice of language has become a sensitive topic. Many have voiced concerns about the dominance of the English language in cyberspace. Why do you think people have voiced concerns?
Since the horrendous events surrounding September 11, 2001, many people feel that the English language should be the primary language for worldwide communication.
People seek out intercultural communication for many different reasons, including the ability to use their native tongue for expressing thoughts and feelings.
The majority of Internet users come from corporate America and English is the preferred equalizer.
____________has had a direct impact on the notion of family, food intake and intercultural relationships.
mobility
technology
enclaves
The 2000 United States Census was the first that allowed persons to categorize themselves as "two or more races," and 2.4 percent of respondents did just that. The Census examined the _______ of multicultural people.
Immigration
Demographics
Melting pot
_____ suggests that when you learn about other cultures and cultural practices, you often learn much about yourself as well.
relativist position
universalist position
self-reflexivity
_________ refers to the degree of participation in a type of cultural adaptation in which an individual gives up his or her own cultural heritage and adopts the mainstream cultural identity.
a)Class structure
b)Assimilatable
c)Cultural enclaves
7. ________ focus more on the degree of rightness and wrongness in human behavior.
a) Ethical judgments
b) Cultural values
c) Cultural trainers
8. ___________ is the result of businesses all around the world expanding into overseas markets.
a) globalization
b) maquiladoras
c) The Economic Imperative
9. In the late 19th and early 20th centuries, this movement promoted violence against newer immigrants.
a) nativistic movement
b) Haratio Alger myth
c) Dawes Severalty Act
10. ________This term is commonly used to describe a world in which communication technology - TV, radio, news services - bring news and information to the remote parts of the world.
a)immigration
b)mobility
c)global village
1) What is communication?
a. Communication is the means by which we stay in touch with other people and know what is happening in the world around us
b. Communication is the expression of ourselves in the form of verbal discussion
c. Communication is the varying ways in which we express ourselves
d. Communication is the various mediums we use for interaction
e. Communication is talking, listening, and interacting
2) What does communication include?
a. The way you express yourselves
b. The way you learn
c. The way you socialize
d. Unconscious communication
e. All of the above
3) When thinking about how we communicate, it is important to understand what?
a. English
b. Multiple languages
c. Nonverbal communication
d. Yourself
e. How others communicate best
5) What is communication theory?
a. Different beliefs and values around communication
b. An academic stance on how people communication
c. Provides an understanding of the communication process
d. A way of assessing how we communicate
e. A way to hypothesis various forms of communication
6) How many main elements are there to the communication process?
a. 4
b. 5
c. 6
d. 7
e. 8
7) Communication is a what process?
a. One – way process
b. Two- way process
c. Three – way process
d. Ongoing
e. Multi-faceted process
8) Words make up how much of our communication?
a. 7% b. 38% c. 55% d. 77% e. 83%
9) How we say things, and what others are hearing makes up how much of our communication?
a. 7% b. 38% c. 55% d. 77% e. 83%
10) Our body language makes up how much of our communication?
a. 7% b. 38% c. 55% d. 77% e. 83%
11) Body language is a form of what communication?
a. For people with disabilities b. High function c. Verbal d. Non-verbal e. Specific
12) What should you avoid with verbal communication?
a. Using nonverbal at the same time b. Words with double meanings c. Mixing two languages d. Overly expressive tone e. Using jargon
13) What influences communication?
a. Context b. Tone c. Expression d. Formality
14) What is non-verbal communication?
a. Non-verbal communication is another term for using body language
b. Non-verbal communication is about exchanging information without speaking words
c. Non-verbal communication is another term for written communication
d. Non-verbal communication encompasses the use of gestures and expressions
e. Non-verbal communication is for people who cannot speak or hear
15) Which of the following is NOT a form of non-verbal communication?
a. Touch b. Facial expressions c. Physical proximity d. Skype e. Sign language
16) Which of the following is an example of body language?
a. Facial expression b. Eye contact c. Posture d. Gestures e. All of the above
17) How much of our communication is non-verbal?
a. 93% b. 83% c. 73% d. 63% e. 53%
19) What do facial expressions communicate?
a. Strength of an argument b. Inuendo c. Personality d. Emotions e. Facial expressions only add to communication, they do not communicate on their own
20) Which of the following is NOT an example of facial expressions?
a. Smiling b. Frowning c. Gesture d. Yawn e. Sneer
21) Which of the following is an example of gesture?
a. Using your hands b. Moving your head c. Winking d. Rolling your eyes e. All of the above
22) Body language can either be open or what?
a. Shut b. Closed c. Obstructed d. Exposed e. Guarded
23) What are closed gestures?
a. Signals that are stiff and limited b. Signals that are close to the body c. Signal that discourages communication and interaction d. Signals that are open to interpretation e. Signals that are not open to interpretation
1) What does eye contact indicate?
a. Interest, attention, and involvement b. Respect, adoration, involvement c. Interest, adoration, attention d. Respect, Interest, attention e. Adoration, involvement, Interest
2) The rate at which you blink your eyes indicates what?
a. Degree of adoration or respect b. Degree of attention or involvement c. Degree of listening or interest d. Degree of intimacy or intimidation e. Blinking is not related to communication but a normal bodily function
3) If you do not like something, what happens to your pupils?
a. They expand and get bigger b. They contract and get smaller c. They go darker d. They cloud over e. Nothing, pupils are only affected by light
4) What are status indicators?
a. Your job titles b. Your posture c. Your gate d. What you wear and how you dress e. Your tone of voice
5) If you use less eye contact and have a more relaxed posture, you are more likely to be what?
a. Male b. Female c. Young d. Lower social status e. Higher social status
6) What influences space?
a. Culture b. Gender c. Status d. Role in society e. All of the above
7) Space, in non-verbal communication can be divided into how many categories?
a. 1 b. 2 c. 3 d. 4 e. 5
8) Personal space can be described as what?
a. Safe space b. Intimate space c. Comfort zone d. Trust zone e. Friend zone
9) Which of the following is NOT a category of space?
a. Personal space b. Safe space c. Social space d. Public space e. Intimate space
10) When you are communicating with someone, where should you stand?
a. Level with them, facing them b. Level with them, beside them c. Above them d. Below them e. However you feel comfortable
11) What is paralanguage?
a. Language for the disabled b. How something is said, rather than what is said c. What is said, rather than how it is said d. When how something is said matches what is being said e. When how something is said does not match what is being said
12) Which of the following is an example of how posture communicates?
a. The way you walk b. The way you stand c. The way you sit d. The way you talk e. All of the above
1) Factors that influence communication, may become what to effective communication?
a. Barriers b. Obstacles c. Enhances d. Improvements e. Challenges
2) What influences the way you interact and communicate?
a. Gender, Education, Religion b. Gender, Education, Values c. Education, perceptions, Religion d. Perceptions, Values, Education e. Perceptions, attitudes, and values
3) Which of the following is NOT a barrier to communication?
a. Culture b. Education c. Religion d. Previous experiences e. Attitudes
4) What is important to remember when communicating? a. To annunciate your words properly b. To use effective body language and gestures as well c. The language you use d. Ensure the tone is always motivating and friendly e. Use jargon appropriate for the environment
5) What is noise?
a. Any sound that comes from any medium b. Anything that interferes with a person’s understanding c. Any sound that interferes with a person hearing what has been said d. Anything that causes a person to be distracted from communication e. Any sound that enhances communication
6) “Sir”, “Officer”, “Ma’am” are all examples of what?
a. Barriers to communication b. Status that influences communication c. Titles that command respectful communication d. Titles that influences communication e. Titles that hinder communication
7) Words that are used in a profession, that can influence communication are known as what?
a. Professional language b. Professional barriers c. Lingo d. Jargon e. Professional terminology
8) Which of the following is NOT a factor that influences communication?
a. Education b. Socio-economic status c. Ignorance d. Health e. These all influence communication
9) When you are communicating, you are more likely to be successful If you are using what?
a. English b. Gestures c. Real examples d. Fake examples e. Correct pronunciation
10) Asking yourself “Who will benefit from this communication?” is a sign of what?
a. Insanity b. Ethical communication c. Considered communication d. Self-serving communication e. Effective communication
1)What does culture mean? a. A persons’ ethnicity b. A persons social standing c. How a person identifies themselves d. Socially transmitted beliefs, values, customs, of a particular group of people e. Norms associated with ethnicity, religion, and customs
2) What does culture give you? a. A common framework of meaning for which you live your life b. Rules and responsibilities c. A specific perspective with which you view the world d. A way of connecting and being with people e. A barrier to effective communication with other cultures
3) People who have shared cultural understanding mean they can what? a. Speak the same language b. Understand the jargon c. Read ‘signals’ such as body language easier d. Understand specific gestures better e. All of the above
4) Knowing what a different culture requires means that you can understand what? a. Multiple languages b. The behaviour in terms of the other culture c. The subtle cues of another culture d. The jargon used within that culture e. Appropriate body language to use
5) When working with a different culture you need to understand how they view what? a. Power b. Language c. Body language d. Health e. Status
6) What can you do that breaks down a lot of barriers? a. Smile b. Do not make eye contact c. Learn a greeting in their language d. Keep your body language open e. Keep your body language closed
7) When you are addressing a person, what should you use? a. Their first name b. Their title c. A pet name you have heard the family use d. You should not address them until they have addressed you e. You should ask someone how they would like to be addressed before you greet them
1) It is important to be aware of your own what when communicating?
a. Body language b. Tone of voice c. Volume of speech d. Pronunciation e. Smell
2) What is a gesture that is considered acceptable in many counties but obscene in Iran?
a. “Hang loose” gesture b. “Rock on” gesture c. Giving someone the middle finger d. The thumbs up e. The thumbs down
3) What percentage of the world prefers to have no eye contact?
a. 30% b. 40% c. 50% d. 60% e. 70%
4) Besides culture, whether a person makes eye contact can be affected by what?
a. Age b. Gender c. Status d. Personal opinion e. Friendliness
6) What is personal space?
a. The amount of space you take up in an area b. How connected you are to people c. How close a person will allow you to get to them d. Your surroundings you feel comfortable in e. How much you like to communicate with people
7) People from Arabic countries, are generally only comfortable with touch, when?
a. If it is someone from the same gender touching them b. If you have asked permission first c. If it is completely necessary d. If it is over clothing e. People from Arabic countries enjoy physical touch, it is part of the culture
8) Interacting with people from different cultures requires what?
a. A translator b. Additional body language c. Minimal body language d. Consideration of their cultural values e. Specific communication skills
9) For people who do not speak English as their first language, it can take up to how long, for people to go through a translation process?
a. Up to 20 seconds b. Up to 30 seconds c. Up to 40 seconds d. Up to 50 seconds e. Up to 60 seconds
1) Communication requires a lot of what? a. Thought and effort b. Consideration and time c. Personality and effort d. Time and care e. Words and time
2) How will you know if communication was successful? a. The person smiles and gives open body language b. The person answers c. It has the desired outcome d. The person is agreeable e. The person tells you
3) What does effective communication require? a. Purpose or reason b. Strategy or way of communicating c. Acknowledgement d. Feedback e. All of the above
4) What is efficient communication? a. Talking quickly and using minimal words to get the point across
b. Spending the minimum amount of time and effort to get the communication message across successfully
c. Ensuring that the message is understood and being thorough enough to get the point across
d. Being able to convey a message with just body language and gestures
e. Being able to use jargon and abbreviations while still being understood
5) Confirming appointments is a form of what type of communication? a. Extravagant communication b. Non-verbal communication c. Desirable communication d. Efficient communication e. Unnecessary communication
6) How can you know if your communication is effective and efficient?
a. By monitoring the communication interactions you have against what you expect your result to be
b. You can ask the person to repeat back to you what you have said to make sure they understand
c. A person will let you know if they do not understand what you were saying
d. The person is smiling
e. You will never really be sure your communication is effective, you can only try
7) What can you do if communication is not as successful as you intended?
a. Try again later
b. Have someone else try
c. Use an alternative strategy
d. Document your communication was unsuccessful
e. Give up
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