SANAL
SANAL.370537@2freemail.com
Educational Qualification
BCA(Bachelor of Computer Application)
Madras University, Chennai, India
Diploma in Computer Hardware and Networking - SANMARK Network Division, Adoor, Kerala, India
TRAINING/CERTIFICATION
MCP- Windows 2003
MCSE-Windows 2003
TECHNICAL SUMMARY
Operating systems
Windows XP Professional
Windows 7,8,10
Windows NT 4.0 Server
Windows 2000 Server
Windows 2003 Server
Windows 2008 Server
Messaging Systems
Microsoft Exchange Server 2003,
Lotus Notes 6.0
Application
MS Office, MS Outlook, QuickBooks,
Backup Application
Other Utilities and Tools
Dame Ware
VNC
Remote Desktop
OBJECTIVE
IT Systems Support Engineer with 9 years’ experience in technology and leadership. Broad technical knowledge combined with Problem solving, Aptitude and Good work skills, which also offer encouragement to perform better in terms of responsibility, challenging projects and upward Mobility Commensurate with performance
PROFILE
Installation of Windows XP, Vista, ME, windows 7,windows 8, windows10, Server Win NT, Windows 2000,2003,2008, etc
Administration and Troubleshooting of desktop workstations.
Installation, configuration and maintaining of MS Outlook /XP /2003/7 and 2010.
Maintaining and troubleshooting all types of printers
Troubleshooting of network connectivity and other network related problems.
PC Virus removing
Cat 5, cat 6 cable crimping for systems switches
Managing local area network's issues
Diagnose and rectify operating systems and hardware related problems.
Hubs, switches cabling and cross over cabling.
Troubleshooting and repairing of Systems/Network/Internet issues
Installing administration, Troubleshooting, Configuration (MS Windows NT/2000/2003/2008)
Installing configuring WINS, DNS, DHCP and Active directory services, Web and file servers in Windows based server environment.
Knowledge in VMware workstation ,and VMware server ESX/ESXi installation and configuration
Implementation of Microsoft Active Directory
Knowledge in installing and configuring Exchange 2003 Servers
Administrating and Monitoring NT Backups
EXPERIENCE
Systems support Engineer
Shankar Trading Dubai (GIANT GROUP) (15-11-2015 to till date)
Administration and Troubleshooting of desktop workstations.
POS machine installing and configuring .
Installation, configuration and maintaining of MS Outlook /XP /2003/7 and 2010.
Maintaining and troubleshooting all types of printers
Citrix xenApp. 6.5,xendesktop. 5, Citrix client Installation ,configuration
Troubleshooting of network connectivity and other network related problems.
PC Virus removing
Cat 5, cat 6 cable crimping for systems switches
Installation, configuration and maintaining CCTV & Security cameras.
Managing local area network's issues
Diagnose and rectify operating systems and hardware related problems.
Hubs, switches cabling and cross over cabling.
Troubleshooting and repairing of Systems/Network/Internet issues
Installing administration, Troubleshooting, Configuration (MS Windows NT/2000/2003)
Installing configuring WINS, DNS, DHCP and Active directory services, Web and file servers in Windows based server environment
Systems support Engineer - 5 Years(04-09 - 2012 to17-06-2015 & 5-10-2007 to 21-12-2009)
TDH SYSTEMS, Anchal, Kollam INDIA.
Administration and Troubleshooting of desktop workstations.
Installing, Configuring and Administrating Windows XP Professional, Vista, Windows 7,8
Installation, configuration and maintaining of MS Outlook /XP /2003/7 and 2010.
Troubleshooting of network connectivity and other network related problems.
PC Virus removing
Cabling & crimping for systems switches
Troubleshooting & Configuring PC peripherals such as scanners, printers etc…
Diagnose and rectify operating systems and hardware related problems
Personal Information
Date of Birth : 01st April 1980
Languages Known
References: Available on request.
Declaration:-
Desktop support Engineer- 2 Years (06-02-2010 to 29-08-2012)
ASHRAM COMPUTER CONSULTANCY SERVICES (P) LTD, INDIA.
Administration and Troubleshooting of Hardware and Networks
Installing, Configuring and Administrating Windows XP Professional, Vista, Windows 7 Windows NT / 2000/2003 Servers
Configuring Windows NT / 2000/2003 Servers for project requirements, Domain, DNS, File, print, DHCP, WINS and other network services
Configuring Client/Server, LAN Setup, Internet
Troubleshooting & Configuring PC peripherals such as scanners, printers etc.
Servicing peripherals etc.
VMware workstation ,and VMware server ESX/ESXi installation and configuration
Citrix xenApp. 6.5,xendesktop. 5 Installation ,configuration
Technology Consultant – 1 Year(22-05-2006 to 30-08-2007)
CMS-COMPUTERS LTD, INDIA
Project 1- Worked for AIG System Solutions (American International Group)
IT Support Engineer
Responsibilities
Administration and Troubleshooting of desktop workstations.
Administration, implementation, Troubleshooting, and Configuration of Networks (MS Windows XP/Vista/ME NT/2000/2003)
Cat 5, cat 6 cable crimping for systems switches
Installing and configuring Active Directory Domain, DNS server, File server, print server, DHCP server, WINS server
Administrating and Monitoring NT Backup Servers.
Providing lotus notes users support
Installation, configuration and maintaining of MS Outlook /XP /2003/
Troubleshooting Network Related issues
Troubleshooting &Configuring PC peripherals such as scanners & printers.
Providing 24 * 7 on-call production support
Project 2- Worked for Reliance Info communications Ltd. Chennai as a Windows Administrator
Responsibilities
Administration and Troubleshooting of desktop workstations.
Administration, implementation, Troubleshooting, and Configuration of Networks (MS Windows XP/Vista/ME NT/2000/2003)
Installing Virus Scanner (Quick Heal Anti-Virus).
Maintaining ADS Server of Reliance Info com Ltd.
Installing Troubleshooting, and Configuration of Networks (MS Windows NT/2000/2003)
Administrating Windows 2000/2003 Domain User Accounts
Configuring Client/Server
Troubleshooting Network Related issues
I hereby declare that the abovementioned facts are true to the best of my knowledge and belief
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