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Review this checklist and complete the tasks prior to the Avaya one-X™ Mobile Server installation date.
Company Name: Address: Main Contact: Email: Office Phone: Cell Phone: Technical Contact: Email: Office Phone: Cell Phone:
Task Completed By:
Date: Customer Pre-Installation
Identify server racks for the Avaya one-X Mobile Server.
Note:The Avaya one-X Mobile Server requires the AES Server.
Install server(s) into rack and provide:
Internal IP address
Ping connection from Avaya one-X Mobile internal server to AES, PBX switch and MSS servers.
Note: The internal Avaya one-X Mobile Server should be on the same subnet as the Exchange server if using Exchange as your message store.
Install Microsoft Windows Server 2003 (Standard or Enterprise edition) with Service Pack 2 or higher on the Avaya one-X Mobile Server and add Windows components of ASP.NET and IIS.
Note: If the customer purchases the Avaya hardware/software product, it comes with Windows Server 2003 Standard Edition. If the customer purchases their own hardware, they can select Standard or Enterprise.
Harden servers per corporate security standards.
Apply SSL certificate on outside server as required by corporate security standards.
Make sure the free space on the target drive is at least 6 GB and is not an even multiple of 4 GB. (This is a Microsoft Installer requirement.)
Note: For the AES server, follow the instructions in the AES Installation Guide.
If this is a dual server environment, complete the following tasks for the external server. Identify an external IP address and set up the mapping from external to internal IP.
Validate that the IMAP service is running on Exchange Server if Exchange is used as message store.
Create a DNS mapping to the external IP address so handset users do not need to remember the IP address.
Note: There is a 30-character limit. Keep as short as possible for ease of use for the Avaya one-X Mobile users.
Do the following:
Open Port 80 or 443 to your external IP for Avaya one-X Mobile access.
Note: Port 443 is used if SSL is deployed. Customer is responsible for acquiring and maintaining SSL certificate. See Appendix C in the Avaya one-X Mobile Installation Guide, document number 18-602135, for instructions on securing SSL certification.
Open Port 8080 and 1433 between inside and outside servers.
Enable resolution to outside DNS from external server.
Provide terminal services access to the Avaya one-X Mobile Server open to the Avaya IP range for installation support and troubleshooting.
Note: If security limitations do not allow for this, establish VNC access as needed.
Do the following:
Join Avaya one-X Mobile internal server to the company domain.
Join external server to part of the work group.
Note: See “Create a Domain User” for additional information.
Create a domain user which is a member of the Domain Administrators group called Avaya one-X Mobile (or a similar name).
Note: See “Create a Domain User” for additional information.
Establish a trusted relationship between the Modular Messaging Server and the Avaya one-X Mobile Server. Make note of the server name and trusted server password established when configuring the application server.
Setup Information (Required For Installation Configuration) Avaya Communication Manager
Avaya Communication Manager and AES Licenses Required
Avaya one-X Mobile requires additional licensing for Avaya Communication Manager and AES. This licensing is included in a material code when the product is ordered. Prior to configuring Avaya one-X Mobile, perform the following steps:
Validate that the following Avaya Communication Manager licenses exist:
Establish test users in Active Directory for authentication. Note: Avaya one-X Mobile administrative user must be able to authenticate to this organizational unit.
Set up for Avaya one-X Mobile Users
Compile and list user names and extensions.
Identify the user’s:
Set up data plans and SMS with user’s wireless carrier.
Note: It is recommended that users subscribe to an unlimited data plan and SMS messaging with 200 text messages per month. An example of a data plan is Cingular - Media Net. An example of an unlimited text messaging plan is Text/Instant Messaging 200.)
Schedule users for a 30- to 60-minute training session on the morning following Avaya one-X Mobile Server installation.
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Create a Domain User
Access to Microsoft Exchange is required by the Avaya one-X Mobile Server to provide the Avaya one-X Mobile Visual Voicemail functionality. The Domain User is used by the Avaya one-X Mobile Application Suite to access voice messages from user mail boxes for this purpose.
To create a domain user:
In the Active Directory Users and Computer, create a domain user account in the domain where your Microsoft Exchange server resides.
NOTE: If you have multiple Microsoft Exchange Servers, perform the following tasks on each Microsoft Exchange Server used by the Avaya one-X Mobile Application Suite.
In the Microsoft Exchange System Manager, assign the permissions to Domain User as follows:
Navigate to the Mailbox Store of the Microsoft Exchange Server.
Right click Mailbox Store and select Properties.
Select the Security tab.
Click the Add button and add the Domain User.
Assign the following permissions to the Domain User:
Once these permissions have been applied to the Domain User, stop and restart the Microsoft Exchange System Attendant Service, Microsoft Exchange MTA Stacks Service, and Microsoft Exchange Information Store Service. Optionally, you can wait for the update period to pass (usually around 24 hours) when the permissions assigned to the Domain User read into the Microsoft Exchange Applications.