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Address: Abu Dhabi, uae mobile: +971
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| Sana | 25.06.2020 | | Hajmi | 94 Kb. | | #10653 |
Name
IT Desktop Support, IT Coordinator, IT Technical Support.
Address: Abu Dhabi, UAE Mobile: +971 Email : Bayt: Linked-in:
Technical Skills
Desktop Support, Troubleshoot all technology related issues.
Install and configure workstations and laptops including Apple Mac.
Installing, maintaining and configuring Computer hardware and peripheral equipment like Printers, copy machines, Scanners.
Installing and configuring PBX and IP telephone system like Panasonic and Cisco Telephone System.
Office Application: Word - Excel - Access - PowerPoint - Outlook - Publisher - Visio, Expert in MS Access database.
Cisco Switches, Routers, IP Subnetting and Network Infrastructure configuration, management and troubleshooting.
Android, IPAD, Blackberry, smart phones configuration and connection with email server or other mail hosts.
OS Windows XP, 7, Windows Server 2003, 2008, Apple MAC OS and Linux (GUI)
IT Asset and Resources Management, Maintain inventory of hardware, software and resources.
Windows Server 2008 Domain Controller installation, configuration, management and troubleshooting.
Active Directory, DNS, DHCP, File Server, Print Server, Exchange Server 2003, 2010
Backup System like Symantec backup exec.
Antivirus, anti-spam application like Kaspersky and Norton Antivirus.
Virtualization: VMware ESX Server and Vshper5 Server installation, configuration and management.
Other Skills |
Web design and development capabilities using Adobe Flash, Dreamweaver, Fireworks, CSS.
Graphic design capabilities using Photoshop, in-design, Illustrator.
Leadership, team management, motivational skills, interpersonal & communication skills.
Analytical skills, ability to work under pressure, decision making & problem solving skills.
Strong technical aptitude, research and solve complex issues independently, fast learning.
| Education |
2001
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Bachelor of Science. Mansoura University, Egypt
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| Certifications
MCITP Windows Server 2008 Enterprise Administrator.
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MCSA Windows Server 2008, MCITP Windows Server 2008 Administrator.
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ITIL Foundation V3
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CCNA (Cisco Certified Network Associate).
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| Professional Experience |
June 2010 – April 2013 : Job Title - “Company” - Country
Key Responsibilities:
End User Support including diagnosis and solving computer software and hardware faults, high-end servers, laptops, printers, PC hardware and software problems.
Installing and configuring new computers hardware operating systems and applications. Repairing equipment and replacing parts.
Maintain and monitor asset management inventory including servers, desktops, network, equipment, consumables supplies (toners, adapters, etc.), and software licenses.
Provide the level 1, 2, 3 supports to the client and follow up with the task.
Installed, configured and managed Domain Controller (Active Directory, DNS, DHCP, WSUS, group policy, Print server, File Server and System backup).
Built and managed the company's Network Management System.
Supporting the roll-out of new applications, following diagrams and written instructions to repair a fault or set-up a system, testing and evaluating new technology.
Built and maintained vendor relationships and managed the purchase of hardware and software products.
Develop and maintain documentation of technology and support best practices.
Initiated and implemented improvements in all areas of IT responsibility.
Managed the company's website and web mail.
Highlights:
Designed and developed the company's corporate website.
Built and managed the company's IT Assets, and Consumables.
Built and managed the company's Project management web site.
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June 2007 – April 2010 : Job Title - “Company” - Country
Key Responsibilities:
Highlights:
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June 2004 – April 2007 : Job Title - “Company” - Country
Key Responsibilities:
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Birth Date
Gender
Nationality
Visa Status
Marital Status
Number of Children
Driving License
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Languages
Arabic : English :
References
Upon request
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