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(4)
… their sites to increase
(5)Bog'liq 4 PROFESSIONAL ENGLISH(4)
… their sites to increase
(5)
….
That’s why firms use a conversational agent, or
(6)
… host, called an avatar by computer
specialists. It is an
(7)
… character that appears on the customer’s screen. And can answer questions
and
(8)
… with the customer, just like with a sales
(9)
… in a store. Having real people to
communicate with clients
(10)
… is too expensive for small e-businesses. A conversational agent is
a computer program which uses
(11)
… intelligence to
(12)
… with customers.
Depending on the product and the type of
(13)
…, these agents can increase
(14)
… by as much as
505%. The longer customers spend on the site, hearing and asking questions about a product, the
more chance there is they will buy it. It builds their
(15)
… in the product. And research has shown
that people trust what they hear from a
(16)
… agent much more than what they simply read on a
website.
A
online
B
rep
C
animated
D
customer
E
advertise
F
commerce
G
traffic
H
inventory
I
window-shopping
J
conversational
K
grow
L
improving
M
interact
N
virtual
O
confidence
P
sales
Q
artificial
R
chat
F
Web Research
Activity
Choose one of these issues and prepare a one-page summary of your findings and opinions,
surfing the net:
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