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Interaction Application Server Installation and Configuration Guide For hp proLiant Gen10 Interaction Application Server 360 Medium Interaction Application Server 360 Large Interaction Application Server 380
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| bet | 2/3 | | Sana | 22.03.2020 | | Hajmi | 412.56 Kb. | | #8567 |
For more information about the Interaction Application Server and the CIC system in general, see the documents and website pages listed in this section.
For information about your server’s hardware specifications and hard drive configuration, contact HardwareQuotes@genesys.com.
Factory Image Restoration Procedures
For instructions on how to restore the factory image (operating system and any PureConnect software) using an internal USB flash drive (“Interaction Recovery Module”), see the Factory Image Restoration Procedures Technical Reference. This document is available in the PureConnect Documentation Library at: https://help.genesys.com/cic/desktop/welcome_page.html.
The CIC Product Information site at: https://my.inin.com/products/cic/Pages/default.aspx is the central location for the latest CIC 2015 R1 or later release information, documentation, system software and hardware requirements, and downloads.
Genesys Testlab site
The Genesys Testlab site at: http://testlab.inin.com/ is a resource for tracking the latest hardware and software components that Genesys tested, approved, and recommended for use with PureConnect products.
Set up the Interaction Application Server Preliminary hardware setup
When the Interaction Application Server arrives, unpack it and connect it to the appropriate Ethernet network.
Unpack the Interaction Application Server and install it on a rack with monitor and keyboard access.
Connect the Interaction Application Server to the network.
Turn on the Interaction Application Server. The computer runs through a series of installation and system settings applications and then restarts. The Windows setup wizard appears.
This section describes how to complete the Windows Server 2016 operating system installation.
After the initial boot, the system installs applicable devices, applies system settings, and restarts the computer. After the system restarts, the Settings page appears.
Select the appropriate Country or Region, Time and Currency, and Keyboard layout from the respective list boxes and then click Next. The Microsoft Software License Terms page appears.
Review the agreement and then click I accept.
Type a password for the built-in Administrator account to use to log on to the system. Type it again to confirm the password, and then click Finish.
Press Ctrl+Alt+Delete to log on using the new password. When the Windows desktop opens, a message displays indicating that a system restart will occur to complete initial system configuration. Do not interrupt the restart.
After the computer restarts, log on to the system.
Minimize the Server Manager window and then double-click the HP Software License Agreement icon on the Desktop.
When the Hewlett Packard Software License Agreement page appears, review the agreement and then click I Agree.
Note: If you click I Disagree, the Shutdown Server? dialog box appears. Click Yes to turn off the server.
Restore the Server Manager window to configure the server. For example, you can set computer information, install updates, and specify how to receive future updates, and customize settings.
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Interaction Application Server Installation and Configuration Guide For hp proLiant Gen10 Interaction Application Server 360 Medium Interaction Application Server 360 Large Interaction Application Server 380
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