• Introduction
  • About the Interaction Application Server (IAS)
  • Safety precautions
  • Interaction Application Server Installation and Configuration Guide For hp proLiant Gen10 Interaction Application Server 360 Medium Interaction Application Server 360 Large Interaction Application Server 380




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    Interaction Application Server

    Installation and Configuration Guide

    For HP ProLiant Gen10
    Interaction Application Server 360 Medium
    Interaction Application Server 360 Large
    Interaction Application Server 380

    Version 2018 R4

    Last updated August 14, 2018

    Abstract

    The Interaction Application Server is a pre-built Windows Server 2016 server. The server requires more configuration once the server connects to the network. This guide describes the basic installation and configuration process for Interaction Application Servers.

    DC-900-4.0-IASD-04

    For copyright and trademark information, see https://help.genesys.com/cic/desktop/copyright_and_trademark_information.htm.



    Table of Contents

    Introduction 3

    About the Interaction Application Server (IAS) 3

    IAS contents 3

    Safety precautions 3

    About this guide 3

    For more information 4

    IAS Packaged Server Hardware Specifications 4

    Factory Image Restoration Procedures 4

    CIC Product Information site 4

    Genesys Testlab site 4

    Set up the Interaction Application Server 4

    Preliminary hardware setup 4

    Complete the Windows server OS installation 4

    Add the server to the domain 7

    Interaction Recovery Module 9

    Optional Post-Installation Configuration 9

    Optional installs and tools 9

    Integrated Lights-Out 5 (iLO 5) 10

    10

    Introduction


    The Interaction Application Server is a pre-certified server that supports CIC applications out of the box. This guide describes the Interaction Application Server and the basic installation and configuration process.

    In this section:



    • About the Interaction Application Server (IAS)

    • IAS contents

    • Safety precautions

    • About this guide

    • For more information

    About the Interaction Application Server (IAS)


    The Interaction Application Server is a pre-built Windows Server 2016 server. The server requires more configuration once the server connects to the network.

    IAS contents


    Included in the box with the Interaction Application Server are the following items:

    • The certified Interaction Application Server, including an internal USB flash drive (“Interaction Recovery Module”) for restoring the factory image.

    • Interaction Application Server “goody bag” containing IAS Installation and Configuration Guide (this guide), Factory Image Restoration Procedures technical reference, Quality Assurance Report, and Burn In Report.

    • Rails for the server rack, along with accompanying documentation.

    Safety precautions


    For information about rack mounting considerations, electrical and general safety guidelines, and server setup, review the safety precautions at: http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts.

    About this guide


    This guide provides the procedures necessary for a successful basic installation of an Interaction Application Server.

    The guide is for partners and implementers who plan to install and configure the Interaction Application Server. While the Interaction Application Server simplifies the installation process, it does not eliminate the need for a qualified installer.



    Note: Depending on the context, this guide may refer to “CIC” when referring to the actual CIC product.
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    Interaction Application Server Installation and Configuration Guide For hp proLiant Gen10 Interaction Application Server 360 Medium Interaction Application Server 360 Large Interaction Application Server 380

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