Mobility Solutions Description

About Microsoft Exchange Online

Exchange Online includes a standardized Web-based administrative console that makes it easy to manage and set up services for users.

Exchange Online includes support for mobile devices—in particular, devices that use the Microsoft Exchange ActiveSync® technology. Exchange ActiveSync provides synchronization of mailbox data (e-mail, calendar, contacts, and tasks) between Exchange Online and mobile devices.

About Microsoft SharePoint Online

Key SharePoint Online features include:

Shared document and meeting workspaces.

Content management features for documents and Web content.

Document libraries with version control.

Seamless integration with Microsoft Office 2007 and Office SharePoint Designer.

Standard templates including wikis, blogs, and surveys.

E-mail alerts when documents or other items have been changed or added to a site.

RSS feeds for SharePoint libraries and lists.

SharePoint Online sites can render on many devices (including Web-enabled mobile phones) using a simplified text-only format.

Like Exchange Online, SharePoint Online includes a standardized Web-based administrative console that enables your IT administrator to easily manage and set up services for users.

Feature Summary

Windows® phones running Windows Mobile® 6

Exchange ActiveSync devices

BlackBerry® smartphones

Table 1 summarizes the features available for each type of device. For all solution options, it is the customer’s responsibility to procure, deploy, manage, and support mobile client software and compatible devices, and manage relationships with wireless carriers. Microsoft Online Services does not provide end-user device support.

Table 1. Feature Summary for Mobile Device Solutions

Windows Phones

To use Exchange Online and SharePoint Online with a Windows phone, the phone must have Windows Mobile 6.0, Windows Mobile 6.1, or Windows Mobile 6.5 installed.

About Windows Mobile 6.5

Windows Mobile 6.5—the latest version of Windows phone software—includes a new touch-screen gesture interface, Today and Lock screen improvements, customized designer themes, e-mail conversation view, reply/forward indication, and nickname cache to speed up addressing e-mails. Unified messaging enhancements allow you to listen to your Exchange-delivered voice mail.

Your Internet experience is greatly enhanced with Windows Mobile 6.5 through the new Internet Explorer Mobile 6 browser. Searching the Web is simpler and quicker through direct address bar entry and auto-complete of words or even whole sites. A mobile or desktop view can be selected depending on your immediate viewing needs, and includes zoom, scroll, and pan. New MSN® Widgets provide real-time information about news and stocks, while Newsbreak Lite provides an RSS reader to stay up to date on your favorite sites.

With the Windows Marketplace for Mobile, you can expand your phone’s horizons by finding and downloading the newest applications. Use the new My Phone service to sync your personal data to the Web so it is backed up and accessible online. The Facebook Mobile and My Space Mobile apps let you manage your social network accounts and add content while you’re on the go. Access multimedia Web sites as they were meant to be, using the improved Windows Media® Player Mobile and Adobe Flash Lite plug-in.

Messaging Capabilities

Windows phones and Microsoft Online Services give your business "anywhere access" to the powerful productivity capabilities of Microsoft Exchange Server 2007, the messaging system that drives Exchange Online. You can provide your employees with mobile access to push e-mail, calendars, tasks, and contacts—all while helping to protect against malware and spam. A powerful yet simple remote Web-based console helps you securely administer Exchange Online to deliver simplified, seamless access to communications to and from Windows phones.

Windows Mobile 6.0, Windows Mobile 6.1, and Windows Mobile 6.5 have built-in compatibility with Exchange ActiveSync. With this data synchronization program, Exchange Online users can take advantage of these Windows phone features:

Direct Push: Microsoft Office Outlook® e-mail, calendar, tasks, and contacts are synchronized without delay to mobile devices via Exchange Online.

Remote device wipe: If a mobile device is lost, stolen, or otherwise compromised, users can log on to their mailboxes through Outlook Web Access (OWA) and remotely erase all personal data from the device, resetting the device to factory default settings.

With a Windows phone, you get the data access, productivity tools, and messaging flexibility you rely on.

A broad list of Windows phone messaging and security features are described in Table 2 and Table 3.

Table 2. Messaging Features of the Windows Phone*

Feature	Description
Attachments	View large attached files and images.
Follow-up flags	Users can flag messages for later follow-up directly from the mobile device. After a message is flagged, it also shows as flagged in Office Outlook on the desktop.
E-mail conversation threads	Gather multiple e-mails into a single threaded view for easier reading.
Reply/forward indication	Icons identify which e-mails have been forwarded and replied to.
Text messages	Users can send text messages by using short message service (SMS) and multimedia messaging service (MMS).
Threaded text messages	Messages are threaded together into single conversation, similar to instant messaging.
Microsoft Office files	Users can view, edit, or access Microsoft Office files and use links to documents that are stored on a server or attached to an e-mail message.
Over-the-air server search	Users can search for information by querying the local device and the user’s entire mailbox on the server that is running Exchange Online.
Pictures and videos	User can share pictures and videos immediately after taking the picture or shooting the video.
HTML mail support	Users can read HTML e-mail without fidelity loss and in legible font sizes.

*The user subscription license for Exchange Online Standard includes access to Exchange Online data with an Exchange ActiveSync device at no additional charge. Access is not available for users subscribed under the Deskless Worker license.

Table 3. Security Features of the Windows Phone

Feature	Description
User-enforced device lock	Users have the option of setting up PIN locks for their devices.
Administrator device wipe	Over-the-air wireless IT policies and commands to lock down a device or wipe data from a lost or stolen device help users protect sensitive information. For Exchange Online or SharePoint Online, administrators can perform device wipe via a call to the support desk.
Self-service device wipe	Over-the-air wireless IT policies and commands to lock down a device or wipe data from a lost or stolen devices help users protect sensitive information. For Exchange Online and SharePoint Online, users can enable device wipe via Outlook Web Access (OWA).
Encryption services	Users can encrypt data stored on external storage cards.
Administrator PIN recovery	Administrators can reset the PIN via call to the support desk.
Self-service PIN recovery	User can reset their PIN via Outlook Web Access.
Data transfer security	Security can be used to transfer data from the phone to Exchange Server and from Exchange Server to the phone. For a Windows phone, the standard protocol is Secure Sockets Layer (SSL).

Collaboration Capabilities

Using SharePoint Online, mobile employees can efficiently collaborate with team members via on-the-go access to organizational resources. Employees can search an intranet site, manage content and workflow, and capitalize on business insight to make better-informed decisions.

At this time, Windows phones and devices require a third-party browser (such as Opera) to access SharePoint Online Standard. Without a browser, you can directly access documents from a SharePoint Server site on your mobile device via a SharePoint link embedded in Exchange Online e-mail messages. For more information, see your Microsoft Online Services representative or partner.

Learn More

Learn how Windows phones plus Microsoft Online Services are better together at www.microsoft.com/online.

Learn more about Windows phones and devices at www.microsoft.com/windowsmobile.

Exchange ActiveSync-Enabled Devices

Exchange ActiveSync provides synchronization of mailbox data between Exchange Online and mobile devices. With mobile devices that are enabled for Exchange ActiveSync, users can access their e-mail, calendar, contacts, and tasks anytime and anywhere. To enhance security, authentication from mobile devices to Exchange Online is conducted over an SSL connection using a password and user name.

Exchange ActiveSync technology has been licensed by many device manufacturers. Microsoft Online Services has tested the following leading Exchange ActiveSync devices and found them compatible with Exchange Online and SharePoint Online for basic access.

Nokia E series and N series phones: Nokia Mail for Exchange must be installed.

Apple iPhone: iPhone OS v2 ,v3 or V4 and Safari Mobile browser are required.

Palm Pre phone: webOS v1.1, v1.2, v1.3 or v1.4 is required.

HTC Hero phone: Android v1.5 is required

Google Nexus One phone: Android v2 is required (supports email and contacts only)

Other Exchange ActiveSync devices may be also compatible with Exchange Online, but will require testing by the customer or device manufacturer. Other Exchange ActiveSync-enabled devices may also include browsers which can access SharePoint Online sites, but customer or device manufacturer testing will be required for these as well.

For more information about the capabilities of your Exchange ActiveSync device, see the product information provided by the device manufacturer.

BlackBerry® Smartphones

Microsoft Online Services provides two paths for Research in Motion BlackBerry® smartphone users to access Exchange Online and SharePoint Online.

Hosted BlackBerry for Microsoft Exchange Online

BlackBerry Internet Service (BIS)

The following sections detail these offerings for Exchange Online. For SharePoint Online, BlackBerry users can simply use the native browser on their BlackBerry smartphone to access SharePoint Online sites.

Hosted BlackBerry for Microsoft Exchange Online

For Exchange Online and Business Productivity Online Standard Suite customers needing support for a range of BlackBerry Enterprise Server capabilities, Microsoft provides a Hosted BlackBerry service. With advanced security features, wireless access to people and information on the go, and the outstanding wireless performance that has made the BlackBerry Enterprise Solution respected worldwide, Hosted BlackBerry service is designed to give you confidence in your wireless solution – without having to manage the wireless requirements yourself.

As a BlackBerry certified partner and Elite Alliance Member, Microsoft Online Services is able to offer the Hosted BlackBerry service directly to our Online customers so you can fully focus on growing your business and not your IT environment, including the BlackBerry Enterprise Solution.  

Microsoft provides the following hosting and operational support within the Microsoft Online Services data centers:

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  Host and operate BlackBerry Enterprise Server
  
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  Provide all BlackBerry Enterprise Server server, client licenses and support services Included in the service (There is no need for customers to provide licenses or service agreements.)
  
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  Provide technical support to the customer’s IT administrators
  

Service Features

The Hosted BlackBerry service features encompass the most commonly requested BlackBerry capabilities for Microsoft Online Services customers and are detailed in Table 4.

Table 4. Hosted BlackBerry Features

Feature	Description
E-mail and personal information management (PIM)	Push e-mail Calendar Contacts with GAL integration that supports lookup across multiple domains for users in a single Microsoft Online account Tasks and Notes
Device and user management	Remote device wipe Password reset* Add/delete/manage users Set security policy
BlackBerry smartphone support	BlackBerry operating system version 4.2, 4.3** 4.5, or 5.0 Future BlackBerry operating system versions are supported shortly after release by major carriers
BlackBerry Enterprise Server support	BlackBerry Enterprise Server 5.0.14 All BlackBerry Enterprise Server upgrades are done at Microsoft discretion and are standardized across customers

* Device password reset is currently implemented through Technical Support.

** Users of device version 4.3 are encouraged to upgrade their system software due to limitations that could affect future Hosted BlackBerry service upgrades.

Service Capabilities

As with other Microsoft Online Services, Hosted BlackBerry service is a standardized service and is not customized per customer. All service policies and settings are as listed in the Policy Reference Guide at http://docs.blackberry.com/en/admin/deliverables/7228/Policy_Reference_Guide.pdf with the exception of the choice of password and no-password policies. Settings for these policies are detailed in Table 5.

Table 5. Hosted BlackBerry Default Security Policies

Default Policy	Policy Settings
Default No-Password-required policy	Device-Only Items: Password Required = False
	Global Items: Allow Browser = False
	PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True
	PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True
	PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True
	MDS Integration Service Policy Group: Disable MDS Runtime = True
	MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True
	MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True
Default Password-required policy	Device-Only Items: Password Required = True
	Device-Only Items: User Can Disable Password = False
	Device Only Items: Maximum Password Age = 0
	Device Only Items: Minimum Password Length = 4
	Global Items: Allow Browser = False
	Password Policy Group: Set Password Timeout = 15
	Password Policy Group: Set Maximum Password Attempts = 5
	PIM Sync Policy Group: Disable PIN Messages Wireless Sync = True
	PIM Sync Policy Group: Disable SMS Messages Wireless Sync = True
	PIM Sync Policy Group: Disable Phone Call Log Wireless Sync = True
	MDS Integration Service Policy Group: Disable MDS Runtime = True
	MDS Integration Service Policy Group: Disable Activation With Public BlackBerry MDS Integration Service = True
	MDS Integration Service Policy Group: Disable User-Initiated Activation with the BlackBerry MDS Integration Service = True

Exceptions to these policies can be requested through a Technical Support Escalation. Policy escalations are reviewed by development and operations personnel to ensure compliance with Microsoft Online Services capabilities. See http://www.microsoft.com/online/support.mspx for contact information.

Service Pricing and Conditions

Hosted BlackBerry for Microsoft Exchange Online is purchased as an add-on to Exchange Online Standard or the Business Productivity Online Suite Standard from the Microsoft Online Services Customer Portal. Pricing is U.S.$10.00 per user per month with no minimum number of users required. Hosted BlackBerry service can only be added to paid subscriptions, not to trials. Service can be cancelled within 30 days for no charge.

Further information on the purchase and migration process for the Hosted BlackBerry service can be found in the link Hosted BlackBerry Service Migration Guide.

Hosted BlackBerry service is available for purchase in the following countries:

Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, France, Germany,Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, Trinidad & Tobago, UK, US

Users from the following countries can be added to a customer account purchased in one of the countries above:

Bahrain, Bulgaria, Croatia, Estonia, Egypt, Iceland, Indonesia, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Malta, Oman, Qatar, Saudia Arabia, Slovakia, Slovenia, South Africa, Turkey, Ukraine, UAE, Venezuela

BlackBerry Internet Service (BIS)

BlackBerry Internet Service (BIS) is a subscription service available through mobile operators around the globe. BIS enables push e-mail to your BlackBerry device at no additional cost. Other Exchange Online information—such as contacts and calendar data—is updated through a wired connection. To set up BIS to use with Exchange Online, your mobile operator will request your Outlook Web Access (OWA) address, which is determined by the storage location of your Microsoft Online Services data. The storage location is generally the one closest to your company headquarters. Table 5 provides URLs for storage locations.

Table 5. Exchange Online Addresses for BIS Setup

Location	Address
Asia Pacific (APAC)	https://mail.apac.microsoftonline.com
Europe, the Middle East, and Africa (EMEA)	https://mail.emea.microsoftonline.com
North America	https://mail.microsoftonline.com

For information about BIS capabilities and fees, see your mobile operator.

More Information

The following resources will help you learn more about Exchange Online, SharePoint Online, and other Microsoft Online Services:

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  Microsoft Online Services Portal
  Learn more about Online Services from Microsoft, sign up for free trials, and purchase services.
  
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  Microsoft Online Services TechCenter
  At this Microsoft TechNet site you will find detailed information about Microsoft Online Services and step-by-step instructions about how to set up and configure service features.
  
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  Microsoft Online Services Blog
  Read the latest posts from service team members and stay up to date on new developments.
  
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  Security Features in Microsoft Online
  In this white paper, learn how Microsoft concern for security, as defined in the Trustworthy Computing Initiative, has driven key features in the design, deployment, and operation of the Microsoft Online Services environment.
  
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  Solutions Accelerators for Microsoft Online Services
  Solution Accelerators automate discovery and assess requirements for migration to Microsoft Online Services, and provide you with the prescriptive guidance and operations framework to speed up the onboarding and migration process.