Figure 7-17
Next, complete the form fields under “Chat Client Installation” section.
Installation Directory - The user will specify the directory path for the chat client. The client should be installed in a directory within /www/htdocs. If the chat client is to be installed for a virtual host, the path should be specified as that of the virtual hosts. It is recommended to use /www/htdocs/vhdir where vhdir is the directory name for the virtual host domain name.
Virtual Domain - Domain name of the virtual host for which the user wishes to install the chat client.
Upon installation, the user can begin chatting by going to the directory specified in the form field that was completed at the time of installation.
Install mSQL
This feature is used to install the mSQL software on the server. MSQL (or mini SQL) is database management software that provides fast access to stored information. Once the option has been selected, the software will be installed at /usr/local/msql2.0/ at the root of the user’s server.
Install mySQL
MySQL is a relational database management system, which means it stores data in separate tables rather than putting all the data in one big area. This adds flexibility, as well as speed. The SQL part of MySQL stands for "Structured Query Language," which is the most common language used to access databases. The MySQL database server is the most popular open source database in the world. It is extremely fast and easy to customize, due to its architecture. Extensive reuse of code within the software, along with a minimalist approach to producing features with lots of functionality, gives MySQL unmatched speed, compactness, stability, and ease of deployment. Their unique separation of the core server from the storage engine makes it possible to run with very strict control, or with ultra fast disk access, whichever is more appropriate for the situation. Once the installation option is selected, MySQL is installed to the /usr/local/mysql directory.
Install Support Queue/CRM
This feature enables the user/reseller to create an email-based support system to assist customers with issues. It is normally used for customer service functions like billing, technical, or website related issue, but the user can deploy it for other reasons if need be. The installation of this software will enable the user to post a support page for their customers. All support requests will be sent to the email addresses specified in the form fields. The user may add up to four guest accounts for the support queue application.
To install the software, complete the form as illustrated in Figure 7-18 below.
Support System Name – This is the name that will appear at the top of the support page
Email Alias - The email address that the user wants support messages delivered to.
Billing Issue Email: The email address the user specifies for receiving billing inquiries.
Webmaster Issue Email: The email address the user specifies for receiving webmaster inquiries.
For Each Username added to the CRM/Support Queue, up to 5 users, the user will add the following:
User Name - The username to enter to access the administrative section of the support queue.
Password - The password to enter to access the administrative section of the support queue.
Email Address: The email address the user specifies as the address to which all emails are delivered.
Figure 7-18
Once installed, any of the servers used to create the Virtual Support Queue will login to it. They will see something like what is displayed in Figure 7-19 below.
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