Common errors
Problem: Web Gate crashes after it launches with or with out error.
Posible solution is to clear the cache files.
Vijeo Designer Webgate cache files are located under:
C:\Documents and Settings\\Application Data\Vijeo-Runtime (XP)
C:\Users\login name\AppData\Roaming\Vijeo-Runtime\Versions (Win 7)
By deleting the files under the Vijeo-Runtime folder, this will clear the Webgate error: "Application Has Halted. Cannot open the system configuration
file. Is the -d option set correctly?" Please see below illustration.
Problem: The Web Gate window loads with the Magelis screen graphics in place but no data is populated in the display.
Solution: Port 6000 is blocked. The graphic data is sent via port 80 while the data uses port 6000.
If going through a Router or Gateway make sure port 80 and port 6000 is open and forwarded all the way from your PC to the Magelis display.
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