• Clear the cache
  • Disable add-ons
  • What is Internet Browsing?




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    What is Internet Browsing
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    Scan for malware


    Browser problems can be a sign of malware, though it’s certainly not the most common cause of them.
    Start by making sure your security software and anti-malware tools are up to date, and then run full scans. If malware is found, make sure it’s cleaned off.
    If that makes your browser problems go away, then of course you’re done.

    Clear the cache


    This is such a common answer that until recently1, I actually had a “stock answer” configured in the question-answering system used by my assistants and myself. A couple of keystrokes on our part provided this answer:
    I’ll suggest that you begin by clearing your browser cache as described in this article: What’s a Browser Cache, How Do I “Clear” It, and Why Would I Want To? Sometimes a browser’s cache can become corrupt, or just somewhat confused, and can cause a variety of issues.
    That answer is so common, and so applicable in so many situations, that we just got tired of typing it over and over and over again as questions came in.
    Needless to say, next to scanning for malware, clearing the cache is the first thing I recommend when dealing with just about any browser-related problem. It clears up a surprising number of issues. Visit What’s a Browser Cache, How Do I “Clear” It, and Why Would I Want To? for instructions.

    Disable add-ons


    The next recommendation when dealing with browser problems is to disable add-ons or extensions.
    Add-ons are software added to your web browser to provide additional functionality. Adobe Flash is one example, and the LastPass password manager is another. The issue is that add-ons integrate tightly with the browser, and problems caused by a misbehaving add-on can manifest as a browser problem.
    In Internet Explorer, manage add-ons directly from the “gear” menu.

    In the resulting “Manage add-ons” dialog, you can control which add-ons are enabled.

    Click on Toolbars and Extensions. For each extension listed in the right-hand pane, either right-click on the extension and click on Disable, or click on the extension and then on the Disable button in the lower right.

    Repeat this same process after clicking on Accelerators on the left-hand panel: disable each of the accelerators listed on the right. (You can also disable or change Search Providers and/or Tracking Protection, but this rarely impacts browser stability.)
    Return to using your browser in whatever scenario was causing issues. If the problems go away, then you know that one of the disabled items was the cause. You can then re-enable the add-ons one at a time, returning to using your browser each time, to see which one is responsible for your browser problems.
    Firefox’s interface is similar, and is accessed from the hamburger menu.

    Similarly, in Google chrome, click on the hamburger menu, then Settings, and left-click on Extensions.


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