Executive Summary 1
Executive Summary 1
Technology 2
How Windows 2000 Advanced Server Increases Availability 2
How Datacenter Server Increases Reliability and Availability 3
Services and Support Programs 3
People and Process 4
Seeing the Results 5
Executive Summary Conclusion 5
Introduction 7
Introduction 7
Building Reliability in Windows 2000 7
Building Reliability in Windows 2000 7
The Windows 2000 Development Process 7
Technology 8
Technology 8
Reliability and Availability Features in the Windows 2000 Server Family 8
Architectural Improvements 9
Windows File Protection 9
Kernel-Mode Write Protection 10
Reducing the Number of Reboot Conditions 11
Improved Tools for Third Parties 11
Service Pack Slipstreaming 11
Reducing recovery time 11
Recovery Console 12
Safe Mode Boot 12
Kill Process Tree 13
Recoverable File System 13
Automatic Restart 13
IIS Reliable Restart 13
Storage Management 14
Improved Diagnostic Tools 14
Kernel-Only Crash Dumps 15
Mini Dumps 15
Faster CHKDSK 15
MSINFO 16
Remote Terminal Services 16
Windows 2000 Advanced Server Availability Features 16
Windows 2000 Advanced Server Availability Features 16
Symmetric Multiprocessing (SMP) 16
Clustering 16
Network Load Balancing 17
Component Load Balancing 18
Windows 2000 Datacenter Server Reliability and Availability Improvements 19
Windows 2000 Datacenter Server Reliability and Availability Improvements 19
Maximizing Availability: 32 SMP and 4-Node Clustering 19
High Performance with WinSock Direct 20
Managing Critical Resources: The Process Control Tool 20
Services and Support Programs 21
Services and Support Programs 21
Windows Datacenter Program 22
OEM/Microsoft Jointly Staffed Support Queue 22
Hardware Compatibility Test and List 23
Ongoing Testing Requirements 24
Datacenter Planning and Operations 25
Windows Datacenter Program Servers 25
Software Maintenance 26
People and Processes 26
People and Processes 26
Microsoft Operations Framework: Roadmap for Reliability 26
Building on Standardized Best Practices 27
Enterprise Services Frameworks 27
Microsoft Operations Framework Principles 28
The MOF Process Model 29
Investing in Properly Trained or Certified personnel 31
Microsoft Readiness Framework 31
Microsoft Certification 31
Conclusion 32
Conclusion 32
Appendix A: Reduced Reboot Scenarios 32
Appendix A: Reduced Reboot Scenarios 32
File system maintenance 33
Hardware installation and maintenance 33
Networking and communications 33
Memory management 34
Software installation 34
Performance tuning 34
Appendix B: Tools for Third Parties 34
Appendix B: Tools for Third Parties 34
Kernel-Mode Code Development 34
Driver Signing 37
Developing and debugging user-mode code 38
Appendix C: Windows 2000 OS and Memory Protection 38
Appendix C: Windows 2000 OS and Memory Protection 38
Kernel Mode vs. User Mode 40
User Mode 40
Kernel Mode 40
Memory Model 41
For More Information 42
For More Information 42