Windows 8 Client Management Pack Guide

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Windows 8 Client Management Pack Guide

Microsoft Corporation

Published: January 2016

If you have an idea or suggestion about this management pack, the Operations Manager team encourages you to share it at the SCOM Feedback site.

Copyright

Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted in examples herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.

Microsoft, MS-DOS, Windows, Windows Server, and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

All other trademarks are property of their respective owners.

Revision History

Release Date	Changes
April 2013	Original release of this guide
October 2014	Fix for the below case release Microsoft.Windows.Client.Win7.Computer.CollectMemoryHealthData work flow runs it fails with the following error: Event 31551: Failed to store data in the Data Warehouse. The operation will be retried. Exception 'SqlException': Sql execution failed. Error 515, Level 16, State 2, Procedure Win7MemoryHealthInsert, Line 154, Message: Cannot insert the value NULL into column 'App1', table
January 2016	Changed discovery of Win 8 client computer and Win 8 client OS data sources to fix the issue with discovering Win 10 computers by Win 8 MP. Instead of registry provider now we use registry and WMI to find version of the OS Added Alert Messages to the following monitors: CPU Percentage Utilization, CPU DPC Time Percentage, CPU Percentage Interrupt Time Added a group populator for Win 8.1 Business Critical group Fixed Windows 8 Aggregate Physical Disk Discovery Fixed Discover Network Adapters (Only Enabled) and Discover Network Adapters (Both Enabled and Disabled) discoveries Fixed Windows 8 MP Aggregate reports failure issue occurring while running reports under standard service account by granting appropriate permissions in Install and Upgrade sections scripts of DW datasets

Supported Configurations 6

Getting Started 6

Before You Import the Management Pack 6

Files in This Management Pack 6

How to Import Windows 8 Client Management Pack 7

Creating a New Management Pack for Customizations 7

Optional Configuration 8

Security Considerations 9

Low-Privilege Environments 9

Computer Groups 10

Understanding Management Pack Operations 11

Objects That the Management Pack Discovers 11

Classes 12

Key Monitoring Scenarios 13

Putting Monitored Objects into Maintenance Mode 14

Appendix 1: Rules and Monitors for Windows 8 Client Management Pack 14

Rules 14

Monitors 18

Appendix 2: Reports 21

Appendix 3: Known Issues and Troubleshooting 27

The Windows Client Management Pack provides proactive and reactive monitoring of Windows client computers in your environment. The Windows Client Management Pack monitors client computers that are running Windows 8.

The management pack is designed to gather data about client computers, or to monitor specific mission-critical client computers in your organization.

The data gathered by this management pack provides information that can signal an early warning to administrators about issues on client computers that could affect the users of those computers. The reports included in the management pack can help you identify trends or problems with disk utilization, memory health, and various areas of system performance.

Document Version

This guide was written based on the 6.0.7251.0 version of the Windows Client Management Pack.

Getting the Latest Management Pack and Documentation

You can find the Windows Client Management Pack in System Center Operations Manager Catalog (http://go.microsoft.com/fwlink/?LinkId=82105).

Supported Configurations

Windows 8 Client Management Pack supports monitoring computers that are running Windows 8. Both 32-bit and 64-bit clients are supported. System Center Operations Manager 2012 or higher is supported.

Getting Started

This section describes the actions you should take before you import the management pack, any steps you should take after you import the management pack, and information about customizations.

Before You Import the Management Pack

Two types of client monitoring are available in this management pack:

 Aggregate client monitoring for gathering health information on the selected representative clients, and aggregating information for reports that display the trends

 Monitoring of mission-critical business clients

Note

Agentless monitoring is not supported.

Before you import the Windows Client Management Pack, perform the following actions:

 Ensure that Operations Manager 2012 or higher is installed, and then install the agent on every client that you want to monitor.

Files in This Management Pack

To monitor computers that are running a Windows client operating system, you must first download Windows Client Operating System Management Pack from System Center Operations Manager Catalog (http://go.microsoft.com/fwlink/?LinkId=82105).

The download package includes the following files:

 Microsoft.Windows.Client.Win8.mp

 Microsoft.Windows.Client.Win8.Aggregate.mp

 Microsoft.Windows.Client.Win8.Monitoring.mp

 Microsoft.Windows.Client.Win8.BusinessCritical.xml

 Microsoft.Windows.Client.Library.mp

 EULA.rtf

As a best practice, we recommend that you do not import management pack files that you do not plan to use.

How to Import Windows 8 Client Management Pack

Importing Windows 8 Client Management Pack

Before importing Windows 8 Client Operating System Management Pack, ensure that all dependent libraries are imported, and then import the appropriate client management packs. You can import all of the necessary client management packs at one time.

For information about importing management packs, see How to Import an Operations Manager Management Pack topic (http://go.microsoft.com/fwlink/?LinkId=717831) in Operations Manager Help.

Aggregate Client monitoring gathers health information from Windows 8 Client that have a client operating system management pack installed. This type of monitoring provides trending data for representative computers that you select for your purpose, and can be used to create reports that display trend information. If you are using this type of client monitoring, no additional setup or configuration is necessary.

If you want to use Business Critical Client monitoring, you must add the computers that are designated as mission-critical to the Business Critical Client computer group. This group has several overrides that are targeted at the group members. These overrides enable individual monitoring and alerting so that these computers can be monitored in much the same way that a server is monitored. Like server monitoring, each client with this type of monitoring has individual monitors and alerts that an administrator can use to maintain a constant state of operational functionality.

For more information about Aggregate Client monitoring and Business Critical client monitoring, see Understanding Management Pack Operations section of this guide.

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Windows 8 Client Management Pack Guide