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Multi-Level Record
Abror Rahmatullayev
Grammar structures used:
1.
Adjective Clauses (e.g., “I have arranged for my colleague, John, who is well-versed in my current
projects…”)
2.
Transitive Verbs (e.g., “I have arranged for my colleague, John, to cover my responsibilities.”)
3.
Phrasal Verbs (e.g., “I will make every effort to ensure a smooth transition…”)
4.
Reported Speech (e.g., “I assure you that I will make every effort…”)
5.
Parallel Structure (e.g., “a short break will allow me to return to work with renewed energy and
focus.”)
High level vocabularies and their definitions:
1.
Absence: the state of being away from a place or person
2.
Inconvenience: trouble or difficulty caused to one’s personal requirements or comfort
3.
Disruption: disturbance or problems which interrupt an event, activity, or process
4.
Transition: the process or a period of changing from one state or condition to another
5.
Consideration: careful thought, typically over a period of time
Q12
Complaint letter about hotel service.
Dear Hotel Manager,
I am writing to express my profound dissatisfaction with the service I received during my recent stay at your
esteemed hotel. Despite the hotel’s promising reputation and the high expectations I had, I was deeply dismayed
by the lack of professionalism and courtesy displayed by your staff.
Upon my arrival, I was not greeted with the warmth and welcoming attitude that one would expect from a hotel
of your caliber. This was not only surprising but also quite disappointing. Furthermore, the room I was assigned
was not up to the standard I anticipated. It was not cleaned properly, and the amenities that were promised at the
time of booking were not provided.
The bathroom facilities were also not satisfactory. The shower was not functioning properly, and there were no
toiletries provided. This is unacceptable for a hotel that prides itself on its impeccable service and attention to
detail.
The issues did not end there. The room service was extremely slow, and the food served was not up to par.
Despite multiple complaints, no action was taken to improve the situation.
I hope you will take my complaints into serious consideration and take immediate action to rectify these issues.
I believe that every guest deserves to be treated with respect and provided with the best possible service. It is
my sincere hope that you will take steps to ensure that such incidents do not recur in the future.
Yours sincerely, [Your Name]
