2.2Approach
Desktop research was conducted to produce the best practices outlined in this document. Due to time limitations, the project team selected to focus time and research efforts on the work of experts who are highly respected in the intranet sector such as:
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Jakob Nielsen (User Advocate and principal of the Nielsen Norman Group)
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Louis Rosenfeld (independent information architecture consultant, and founder and publisher of Rosenfeld Media, a publishing house focused on user experience books)
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Gerry McGovern (widely regarded as the number one worldwide authority on managing web content as a business asset) and
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James Robertson (Managing Director of Step Two Designs).
A list of research sources consulted can be found in appendix 6.
In addition, Stamford has drawn on extensive previous experience creating and redeveloping some of the largest intranets in the country. Stamford has led the intranet redesign process for such organisations as ANZ, the Australian Communication and Media Authority, the Australian Taxation Office, Vanguard Financial Services, Centrelink, La Trobe University, Monash University, Melbourne Water, the Federal Department of Treasury and Air Services Australia among others.
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