Appendix 5.1Research conducted

5.Appendix

5.1Research conducted

Below is a list of online and offline resources consulted in the creation of this document.

• 
  Understanding and Studying Users (Test Data, User Behavior, and Methodology), volume 1
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Address, Access, Homepage, Personalization, and Promotion, volume 2
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Forms, Procedures, and Policies, volume 3
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Communications (Including News and Newsletters), volume 4
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Corporate Information, Teams, Departments, and People, volume 5
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Searching the Intranet and the Employee Directory, volume 6
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Navigation, Layout, and Text, volume 7
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Content Management and International Intranets, volume 8
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Managing the Intranet and Teams, volume 9
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Killer Apps (features that drive people to the intranet), volume 10
  Intranet Usability Guidelines
  Jakob Nielsen, published 2007
  
• 
  Intranets: what staff really want
  Gerry McGovern Consulting, published July 2007
  
• 
  The Good to Great Matrix: Key factors for Intranet Success
  Toby Ward, published March 2008
  
• 
  The Difference Between Intranet and Internet Design
  Jakob Nieslon, published September 1997
  http://www.useit.com/alertbox/9709b.html
  
• 
  Worlds apart: intranets and websites
  James Robertson, published March 2003
  http://www.steptwo.com.au/papers/kmc_intranetvsweb
  
• 
  Better Practice Checklist - 14. Designing and Managing an Intranet
  Australian Government Management Office, published May 2004
  http://www.finance.gov.au/e-government/better-practice-and-collaboration/better-practice-checklists/intranet.html
  
• 
  Intranet vs Internet Search
  Toby Ward, published September 2005
  http://intranetblog.blogware.com/blog/_archives/2005/9/8/1207102.html
  
• 
  Intranet personalization: does it work?
  Gerry McGovern, published September 2007
  http://www.gerrymcgovern.com/nt/2007/nt-2007-09-10-intranet-personalization.htm
  
• 
  Intranet Video
  Sam Marshall, published October 2007
  http://www.intranetlife.com/intranet_benchmarking_for/2007/10/intranet-video.html
  
• 
  Employee Directory Search: Resolving Conflicting Usability Guidelines
  Jakob Nielsen, published February 2003
  http://www.useit.com/alertbox/20030224.html
  
• 
  Why intranet search fails
  Gerry McGovern, published December 2006
  http://www.gerrymcgovern.com/nt/2006/nt-2006-12-04-intranet-search.htm
  
• 
  Intranet Innovations 2008 – Intranet Innovation Awards
  Step Two Designs
  
• 
  Key Issues for Enterprise Portals
  David Gootzit, published 2008
  Gartner
  
• 
  Key Issues for Portals, Content Management and Collaboration Best Practices Projects
  Kenneth Chin, David Gootzit, Jeffrey Mann, published 2008
  Gartner
  

1 http://www.useit.com/alertbox/9709b.html

2 http://www.steptwo.com.au/papers/kmc_intranetvsweb

3 Understanding and Studying Users (Test Data, User Behavior, and Methodology), volume 1, page 17

4 Jakob Nielsen PhD is co-founder of the Nielsen Norman Group and a world renowned usability expert. His biography may be found here http://www.useit.com/jakob/

5 Louis Rosenfeld is an independent and internationally recognised information architect. His biography may be found here http://louisrosenfeld.com/biography/

6 http://www.finance.gov.au/e-government/better-practice-and-collaboration/better-practice-checklists/intranet.html

7 http://www.useit.com/alertbox/9709b.html

8 http://intranetblog.blogware.com/blog/_archives/2005/9/8/1207102.html

9 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 65

10 http://www.gerrymcgovern.com/nt/2007/nt-2007-09-10-intranet-personalization.htm

11 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 65

12 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 76

13 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 85

14 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 65

15 Address, Access, Homepage, Personalization, and Promotion, volume 2, page 77

16 Forms, Procedures, and Policies, volume 3, page 16

17 Forms, Procedures, and Policies, volume 3, page 50

18 Communications (Including News and Newsletters), volume 4, page 47

19 Communications (Including News and Newsletters), volume 4, page 47

20 http://www.intranetlife.com/intranet_benchmarking_for/2007/10/intranet-video.html

21 Communications (Including News and Newsletters), volume 4, page 48

22 Communications (Including News and Newsletters), volume 4, page 53

23 Communications (Including News and Newsletters), volume 4, page 56

24 Forms, Procedures, and Policies, volume 3, page 98

25 Forms, Procedures, and Policies, volume 3, page 110

26 Forms, Procedures, and Policies, volume 3, page 120

27 Communications (Including News and Newsletters), volume 4, page 13

28 Communications (Including News and Newsletters), volume 4, page 37

29 Communications (Including News and Newsletters), volume 4, page 28

30 Communications (Including News and Newsletters), volume 4, page 13

31 Communications (Including News and Newsletters), volume 4, page 28

32 Communications (Including News and Newsletters), volume 4, page 36

33 Corporate Information, Teams, Departments, and People, volume 5, page 11

34 Corporate Information, Teams, Departments, and People, volume 5, page 11

35 Corporate Information, Teams, Departments, and People, volume 5, page 51

36 Corporate Information, Teams, Departments, and People, volume 5, page 55

37 Corporate Information, Teams, Departments, and People, volume 5, page 64

38 http://www.useit.com/alertbox/20030224.html

39 Corporate Information, Teams, Departments, and People, volume 5, page 66

40 Corporate Information, Teams, Departments, and People, volume 5, page 67

41 Corporate Information, Teams, Departments, and People, volume 5, page 75

42 Corporate Information, Teams, Departments, and People, volume 5, page 82

43 http://www.gerrymcgovern.com/nt/2006/nt-2006-12-04-intranet-search.htm

44 Corporate Information, Teams, Departments, and People, volume 5, page 19

45 Corporate Information, Teams, Departments, and People, volume 5, page 29

46 Killer Apps (features that drive people to the intranet), volume 10, page 19

47 Intranet Innovations 2008, Step Two Designs, page 21

48 Intranet Innovations 2008, Step Two Designs, page 83

49 Managing the Intranet and Teams, volume 9, page 24

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