1. Executive Summary 4
2. Introduction 6
2.1 Purpose of Document 6
2.2 Approach 6
2.3 Composition 6
2.4 Intended Audience 6
3. Background 7
3.1 What is the IA Strategy Project? 7
4. Intranet Best Practice Principles 8
4.1 Internet versus intranet design 8
4.2 Methodology Best Practices 9
4.2.1 Conduct an evaluation study 9
4.2.2 Take a user-centred approach 10
4.2.3 Continued program of user testing 10
4.3 Design Best Practices 10
4.3.1 One unified intranet 10
4.3.2 Homepage strategy 10
4.3.3 Make it easy for users to access the intranet 11
4.3.4 Log-in and password 11
4.3.5 Site structure 11
4.3.6 Personalisation and customisation 11
4.3.7 Forms 12
4.3.8 Video 12
4.3.9 Internal job advertising 13
4.3.10 News and events 14
4.3.11 Employee directory 15
4.3.12 Intranet search 16
4.3.13 “Killer apps” 16
4.3.14 Enterprise portal and intranet integration 17
4.4 Governance and Management Best Practices 18
4.4.1 Ensure adequate resourcing 18
4.4.2 Intranet team sponsorship 18
4.4.3 Intranet team skills 18
4.4.4 Upper-level management involvement 18
4.4.5 Promote the intranet 18
5. Appendix 20
5.1 Research conducted 20
