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Methodology Best Practices
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| bet | 14/39 | | Sana | 01.04.2017 | | Hajmi | 240.5 Kb. | | #2750 |
4.2.1Conduct an evaluation study
Evaluating or benchmarking an existing intranet involves conducting usability tests, field studies and other user-centred activities to provide the intranet redesign team with:
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An understanding of the current intranet’s strengths and weaknesses
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A set of data that the future intranet success can be compared to
Jakob Nielsen recommends conducting an evaluation study of an organisation’s current intranet for the above reasons. He warns3 “if you don’t collect information about the intranet’s existing version, how will you really know if the new version is better (or worse), and by how much.”
Nielsen offers a set of tasks on which to evaluate an existing intranet using usability testing:
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Find information about an employee
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Starting from the desktop, get to the intranet, and log in if necessary
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Find specific info, such as stock price, fax number, or directions
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Find the head of a group (org chart or substitute)
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Change home (personal) information or benefits information
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Find a specific past news item
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Look up a policy (on sick leave, vacation, or other)
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Find a job posting at a specific location
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Make a request (e.g. for tech support)
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Find and sign up for a training course
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Find info about a group
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Check out the latest news
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Find information about an employee benefit
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Find out about new hires, promotions, or retirements
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Learn about corporate goals, sales, or other objectives
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Find information about a different office location
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Look for a desired purchase in the internal classified listings
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Find information about a specific project within the company
For each of the above tasks, Nielsen provides time benchmarks to allow intranet teams to judge the usability of their current intranet against Nielsen’s studies of intranet usability.
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