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Continued program of user testing
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| bet | 16/39 | | Sana | 01.04.2017 | | Hajmi | 240.5 Kb. | | #2750 |
Regular intranet “health checks” should be conducted with the involvement of intranet users. The frequency of the checks depends on factors such as the number of changes implemented and the size or potential impact of the change required. At a minimum, user testing should be conducted every 12 months, however intermittent testing may be required prior to larger changes. User testing could involve, for example, scenario-based tests with users (i.e. ask users to find specific pieces of content or to complete a task on the intranet) or closed card sorting (i.e. take a representative set of content from the intranet and ask users to sort the content into the current IA categories). The results would then be used to direct the realignment of the intranet.
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