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1. Types of e-commerce: a. Business-to-Consumer (B2C)
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| bet | 2/3 | | Sana | 21.05.2024 | | Hajmi | 21,29 Kb. | | #248449 |
Bog'liq 5. E-COMMERS (1)c. Inventory Management:
System for tracking and managing product inventory.
Ensures accurate stock levels, facilitates order fulfillment, and prevents stockouts or overstocking.
d. Logistics and Shipping:
e. Customer Relationship Management (CRM):
Strategies and tools for managing interactions with customers.
Includes customer support, feedback management, and personalized marketing.
3. E-commerce Platforms and Technologies:
a. Hosted Platforms:
Offered as a service, eliminating the need for businesses to manage infrastructure.
Examples include Shopify, BigCommerce, and WooCommerce (WordPress).
b. Custom-Built Solutions:
Tailored e-commerce websites developed from scratch to meet specific business requirements.
Provide full control over design, functionality, and scalability.
c. Mobile Commerce (M-commerce):
E-commerce transactions conducted through mobile devices such as smartphones and tablets.
Enabled by mobile-responsive websites, mobile apps, and mobile payment technologies.
d. Emerging Technologies:
Integration of technologies like artificial intelligence (AI), augmented reality (AR), and virtual reality (VR) to enhance the e-commerce experience.
Examples include AI-powered chatbots for customer service and AR-enabled try-on features for fashion retailers.
4. E-commerce Challenges and Opportunities:
a. Competition:
Intense competition in the e-commerce market, requiring businesses to differentiate through product quality, pricing, and customer experience.
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