• Avaya one-X™ Mobile Pre-Installation Checklist 18-602133 Issue 1 November 2007 © 2007 Avaya Inc.
  • For full support information, please see the complete document
  • Pre-Installation Checklist
  • Office Phone: Cell Phone: Task Pre-Installation Checklist Task Completed By: Date
  • Note
  • Setup Information (Required For Installation Configuration) Avaya Communication Manager
  • Cisco ® CallManager
  • Dial Plan Validation (local 10-digit numbers)
  • Active Directory Users and Computer
  • Mailbox Store
  • Avaya one-X™ Mobile Pre-Installation Checklist




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    Avaya one-X™ Mobile

    Pre-Installation Checklist

    18-602133

    Issue 1

    November 2007




    © 2007 Avaya Inc.

    All Rights Reserved.

    Notice

    While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.



    For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.

    To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

    Documentation disclaimer

    Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.



    Link disclaimer

    Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.



    Warranty

    Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:


    http://www.avaya.com/support.

    Copyright

    Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

    Cisco is a registered trademark of Cisco Systems, Inc.

    Avaya support

    Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 18002422121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.


    Pre-Installation Checklist

    Review this checklist and complete the tasks prior to the Avaya one-X Mobile Server installation date.



    General Information

    Company Name:
    Address:
    Main Contact:
    Email:
    Office Phone:
    Cell Phone:
    Technical Contact:
    Email:
    Office Phone:
    Cell Phone:

    Task

    Pre-Installation Checklist

    Task Completed By:

    Date:
    Customer Pre-Installation

    Identify server racks for the Avaya one-X Mobile Server.



    Note: The Avaya one-X Mobile Server requires the AES Server.

    Install server(s) into rack and provide:

    Power

    Ethernet


    Internal IP address

    Ping connection from Avaya one-X Mobile internal server to AES, PBX switch and MSS servers.



    Note: The internal Avaya one-X Mobile Server should be on the same subnet as the Exchange server if using Exchange as your message store.

    Install Microsoft Windows Server 2003 (Standard or Enterprise edition) with Service Pack 2 or higher on the Avaya one-X Mobile Server and add Windows components of ASP.NET and IIS.


    Note: If the customer purchases the Avaya hardware/software product, it comes with Windows Server 2003 Standard Edition. If the customer purchases their own hardware, they can select Standard or Enterprise.
    Harden servers per corporate security standards.

    Apply SSL certificate on outside server as required by corporate security standards.

    Make sure the free space on the target drive is at least 6 GB and is not an even multiple of 4 GB. (This is a Microsoft Installer requirement.)
    Note: For the AES server, follow the instructions in the AES Installation Guide.


    If this is a dual server environment, complete the following tasks for the external server.
    Identify an external IP address and set up the mapping from external to internal IP.

    Validate that the IMAP service is running on Exchange Server if Exchange is used as message store.


    Create a DNS mapping to the external IP address so handset users do not need to remember the IP address.



    Note: There is a 30-character limit. Keep as short as possible for ease of use for the Avaya one-X Mobile users.

    Do the following:

    Open Port 80 or 443 to your external IP for Avaya one-X Mobile access.

    Note: Port 443 is used if SSL is deployed. Customer is responsible for acquiring and maintaining SSL certificate. See Appendix C in the Avaya one-X Mobile Installation Guide, document number 18-602135, for instructions on securing SSL certification.

    Open Port 8080 and 1433 between inside and outside servers.

    Enable resolution to outside DNS from external server.

    Provide terminal services access to the Avaya one-X Mobile Server open to the Avaya IP range for installation support and troubleshooting.



    Note: If security limitations do not allow for this, establish VNC access as needed.

    Do the following:

    Join Avaya one-X Mobile internal server to the company domain.

    Join external server to part of the work group.



    Note: See “Create a Domain User” for additional information.

    Create a domain user which is a member of the Domain Administrators group called Avaya one-X Mobile (or a similar name).



    Note: See “Create a Domain User” for additional information.

    Establish a trusted relationship between the Modular Messaging Server and the Avaya one-X Mobile Server. Make note of the server name and trusted server password established when configuring the application server.




    Setup Information (Required For Installation Configuration)
    Avaya Communication Manager

    Gather administrative user name and password for:

    Avaya Communication Manager

    Modular Messaging

    Impacted switches involved in the deployment

    AES

    Gather the following information:

    LDAP User DN

    Switch Configuration Base DN

    Switch User Base DN


    Gather the following switch Feature Access Codes for input to Avaya one-X Mobile Admin Configuration:

    EC500 Enable Code

    EC500 Disable Code

    EC500 SAFE Code

    SAC Enable Code

    SAC Disable Code

    All users should have EC500 Appearance removed from their desk phone. Avaya one-X Mobile manages this through the application.

    Set EC500 mapping mode to termination.

    Do the following:

    Request EC500 set up.

    Provide user mobile number for the EC500.



    Note: Mapping mode is set to termination for EC500.


    Avaya Communication Manager and AES Licenses Required

    Avaya one-X Mobile requires additional licensing for Avaya Communication Manager and AES. This licensing is included in a material code when the product is ordered. Prior to configuring Avaya one-X Mobile, perform the following steps:

    Validate that the following Avaya Communication Manager licenses exist:

    FEAT_ADJLK

    FEAT_BSCVEC

    FEAT_PRTVEC

    FEA_RCNAA_CFF

    REGISTRATION IP_API_A*

    FEAT_EC500

    FEAT_XCOV_ADMIN

    VALUE_OPT_EC500

    Validate that the following AES licenses exist:

    VALUE_CVLAN_VERSION

    VALUE_AEC_CONNECTIONS

    VALUE_TSAPI_VERSION

    VALUE_AEC_VERSION

    VALUE_NOTES

    VALUE_TSAPI_USERS




    Cisco® CallManager

    Gather administrative user name and password for:

    Cisco CallManager

    Unity


    Impacted switches involved in the deployment

    Gather the following information:

    LDAP User DN

    Switch Configuration Base DN

    Switch User Base DN


    Directory

    Gather the following information:

    Microsoft Active Directory IP

    Administration User DN

    User Base DN

    Administrator password


    Gather the following information:

    Microsoft Exchange username and password.

    Add user to the admin group of the local machine.




    SMTP Settings

    Gather the following information:

    SMTP username

    SMTP password

    IP address

    IP port number

    Corporate email address


    Dial Plan Validation (local 10-digit numbers)

    Provide a list of any Local NPA-NXXs that require 10-digit dialing without pre-pending a 1 to the dialed number. (Permissive Dialing).



    Note: Configuration is required.


    Test Extensions for Installation Team

    Set up two test extensions for installation team testing. Support and submit IT request to add users. Then do the following:

    Establish extension in switch.

    For Avaya Communication Manager only, apply EC500 settings and set mapping mode to termination.

    Establish test users in Active Directory for authentication. Note: Avaya one-X Mobile administrative user must be able to authenticate to this organizational unit.


    Set up for Avaya one-X Mobile Users

    Compile and list user names and extensions.


    Identify the user’s:

    Wireless carrier

    Mobile numbers

    Handset model

    Handset manufacturer


    Set up data plans and SMS with user’s wireless carrier.



    Note: It is recommended that users subscribe to an unlimited data plan and SMS messaging with 200 text messages per month. An example of a data plan is Cingular - Media Net. An example of an unlimited text messaging plan is Text/Instant Messaging 200.)

    Schedule users for a 30- to 60-minute training session on the morning following Avaya one-X Mobile Server installation.

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    Create a Domain User

    Access to Microsoft Exchange is required by the Avaya one-X Mobile Server to provide the Avaya one-X Mobile Visual Voicemail functionality. The Domain User is used by the Avaya one-X Mobile Application Suite to access voice messages from user mail boxes for this purpose.

    To create a domain user:

    In the Active Directory Users and Computer, create a domain user account in the domain where your Microsoft Exchange server resides.



    NOTE:
    If you have multiple Microsoft Exchange Servers, perform the following tasks on each Microsoft Exchange Server used by the Avaya one-X Mobile Application Suite.

    In the Microsoft Exchange System Manager, assign the permissions to Domain User as follows:

    Navigate to the Mailbox Store of the Microsoft Exchange Server.

    Right click Mailbox Store and select Properties.

    Select the Security tab.

    Click the Add button and add the Domain User.

    Assign the following permissions to the Domain User:

    Read


    Execute

    Delete


    Read permission

    Change permission

    List contents

    Read properties

    Write properties

    List object

    Open mail send queue

    Receive As



    Send As

    Once these permissions have been applied to the Domain User, stop and restart the Microsoft Exchange System Attendant Service, Microsoft Exchange MTA Stacks Service, and Microsoft Exchange Information Store Service. Optionally, you can wait for the update period to pass (usually around 24 hours) when the permissions assigned to the Domain User read into the Microsoft Exchange Applications.




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