• Overview and Scope
  • Assumptions
  • What You Need to Upgrade
  • How to Upgrade
  • Important Considerations Make sure you or your upgrade service provider complete the following
  • Document Information Last Reviewed: 12/3/2015 Affected Personnel / Audience




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    Document Information

    Last Reviewed:
    12/3/2015

    Affected Personnel /
    Audience:

    Non-employed Centura Affiliates

    Contact for Additional Information:
    Call the Help Desk

    303-643-4200 (Denver Metro

    719-776-4200 (Colorado Springs)

    855-321-4200 (Outside Colorado)


    Windows Vista and XP are Not Supported
    How to Upgrade

    Overview and Scope


    Your Windows computer must be on the Windows 7, or higher, operating system to work with Centura’s technology offerings.

    Centura can no longer support Windows computers with operating systems older than Windows 7, as Microsoft no longer supports the older operating systems. This means that the non-supported systems are unsecure and every issue requires an expensive and custom solution.

    If you have an older Mac computer, Click here to see Centura’s Requirements for Macs.

    If you have and Android Phone, Click here to see Centura’s Requirements for Androids.

    If you have and Android Phone, Click here to see Centura’s Requirements for Androids.

    Assumptions


    • You or your organization own the computer that you wish to upgrade.

    • You have the appropriate authority to have the computer upgraded.

    • You have backed up all of your computer’s data and settings prior to attempting an upgrade.

    What You Need to Upgrade


    At minimum, your Windows computer must have the Windows 7 operating system.

    The recommended and optimal operating system is Windows 10.



    See next page for upgrade instructions.

    How to Upgrade


    Upgrading your computer’s operating system is a major task and has a lot of potential for calamitous missteps. For this reason, we recommend taking your computer to a qualified service provider.
    Centura has collaborated with Boxaid to provide you a discounted vendor for Windows computer upgrades and repairs. The Boxaid discount for Centura is only valid through March 31, 2016.

    a.Contact Boxaid


    b.Call 800-999-6872 to purchase and schedule your appointment.

    Or

    c.Navigate to https://www.boxaid.com/centura/ to schedule your appointment.


    d.Boxaid Upgrade pricing for Centura Partners:

    Important Considerations

    1. Make sure you or your upgrade service provider complete the following:


    1. Back up all of your locally stored files.

    2. Retain personal settings like internet browser favorites.

    e.Be sure to schedule the machines downtime during the upgrade.


    1. The computer will not be usable during the upgrade.

    1. Upgrading may take a few hours.

    Note: Please contact your IT Entity Director with any questions or concerns.

    Per policy, Centura Help Desk and Entity IT staff are not permitted to assist users with troubleshooting, upgrades, or making changes to non-Centura owned computer systems systems.



    IT User Guide
    12/3/2015
    Centura Confidential


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    Document Information Last Reviewed: 12/3/2015 Affected Personnel / Audience

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