Lesson 25 - Communication Services
True/False Indicate whether the statement is true or false.
____ 1. You can use an Internet service provider to send e-mail to any computer in the world.
____ 2. Each Internet user is required to have a unique identification in the form of an e-mail address, sign-in or log on credentials, and password.
____ 3. Currently, a limited range of 32 top-level domains are available.
____ 4. When an e-mail message first appears in the Inbox of Outlook, it is displayed in red type.
____ 5. Outlook can synchronize with other devices such as a desktop computer or a cell phone.
____ 6. When you delete messages from the Inbox folder, they are deleted permanently.
____ 7. When you open Outlook, it sends a request to your mail server to check if you have any messages waiting.
____ 8. You can use a distribution list to send the same message to a group.
____ 9. You cannot send an e-mail message to yourself.
____ 10. You can insert only one address in the To, Cc, and Bcc boxes of an e-mail message.
Modified True/False Indicate whether the statement is true or false. If false, change the identified word or phrase to make the statement true.
____ 11. People who work for the government, will have the domain name code .edu as part of their e-mail address. ____________________
____ 12. Use the Reply to Sender option if you want to send your e-mail response to everyone who received the original message. ____________________
____ 13. The e-mail features of Outlook are very similar to the features of Windows Mail (a scaled-down version of Outlook provided with Windows Vista). ____________________
____ 14. You can click the Inbox/Outbox button on the Standard toolbar to check for messages in Outlook. ____________________
____ 15. The Block Senders List control in Outlook prevents messages from being placed in your Inbox. ____________________
Multiple Choice
Identify the choice that best completes the statement or answers the question.
____ 16. Which service uses a cell phone or other mobile device to send and receive written messages?
a.
|
E-mail
|
c.
|
VoIP
|
b.
|
Instant messaging
|
d.
|
Text messaging
|
____ 17. ARPANET was established ____.
a.
|
to provide rules governing the transfer of data
|
b.
|
to regulate the use of domain names
|
c.
|
as a testing ground for new networking technologies
|
d.
|
as a way to build online communities of people who share common interests
|
____ 18. Which of the following is not part of an e-mail address?
a.
|
User name
|
c.
|
@ symbol
|
b.
|
# symbol
|
d.
|
Domain name
|
____ 19. Which part of an e-mail message should fully but briefly describe the purpose of the message?
a.
|
Address
|
c.
|
Body
|
b.
|
Subject line
|
d.
|
Attachment
|
____ 20. Which option would you use to respond to a message if you are sending it to people other than those who sent the original message?
a.
|
Reply to Sender
|
c.
|
Forward
|
b.
|
Reply All
|
d.
|
Copy
|
____ 21. Google’s Gmail, Hotmail, and Alta Vista are examples of ____.
a.
|
Web-based e-mail services
|
c.
|
social networking sites
|
b.
|
message boards
|
d.
|
text messaging services
|
____ 22. AutoArchive in Outlook saves the backup file with a(n) ____ extension.
a.
|
.eml
|
c.
|
.pst
|
b.
|
.arc
|
d.
|
.bac
|
____ 23. Which Outlook feature is used to set up appointments and meetings?
a.
|
Contacts
|
c.
|
Tasks
|
b.
|
Calendar
|
d.
|
Mail
|
____ 24. A closed envelope icon next to a message in the Inbox indicates that it ____.
a.
|
is displayed in the Navigation pane
|
c.
|
has not been read yet
|
b.
|
has been permanently deleted
|
d.
|
is ready to send
|
____ 25. The Outlook ____ stores names, e-mail addresses, phone numbers, and other contact information.
a.
|
Address Book
|
c.
|
Mailing List
|
b.
|
Distribution List
|
d.
|
Navigation pane
|
____ 26. If the primary addressee does not see that others are copied on the message, it is a “____” copy.
a.
|
hidden
|
c.
|
screened
|
b.
|
private
|
d.
|
blind
|
____ 27. The title of the message window contains ____.
a.
|
the sender’s e-mail address
|
c.
|
the subject line
|
b.
|
the recipient’s e-mail address
|
d.
|
all of the above
|
____ 28. When you type a Web site address in an Outlook e-mail message, it is ____.
a.
|
bolded
|
c.
|
underlined
|
b.
|
italicized
|
d.
|
none of the above
|
____ 29. You can save an e-mail message as a(n)____.
a.
|
text file
|
c.
|
template
|
b.
|
HTML document
|
d.
|
any of the above
|
____ 30. Which of the following indicates that it is a reply message?
a.
|
The word Reply in the title
|
c.
|
The letter R on the envelope icon
|
b.
|
The letters Re preceding text in the subject line
|
d.
|
A different color in the title
|
____ 31. An exclamation point on a message icon means that ____.
a.
|
it has not been read
|
c.
|
it contains a virus
|
b.
|
it is considered high-priority
|
d.
|
it has an attached file
|
____ 32. If you are sending or copying an e-mail to more than one person, each e-mail address should be separated by a(n) ____.
a.
|
colon
|
c.
|
comma
|
b.
|
semicolon
|
d.
|
plus sign
|
____ 33. The Forwarding command in Outlook automatically redirects your mail to ____.
a.
|
another e-mail address
|
c.
|
the folder you designate
|
b.
|
your mobile phone
|
d.
|
the Deleted Items folder
|
FIGURE 25-1
____ 34. To open the dialog box shown in Figure 25-1 above, click ____ on the menu bar, point to New, and then click Folder.
a.
|
Create
|
c.
|
Open
|
b.
|
File
|
d.
|
Personal
|
FIGURE 25-2
____ 35. In the e-mail address shown in Figure 25-2 above, which is the domain code?
a.
|
dolores014
|
c.
|
verizon
|
b.
|
@
|
d.
|
.net
|
Case 25-1
Both at work and in her personal life, April uses many different forms of electronic communication. Every day she uses the Internet to transmit and receive information in a variety of ways.
____ 36. In the morning, April spends a few minutes posting personal journal entries to her ____.
a.
|
VoIP
|
c.
|
chat room
|
b.
|
blog
|
d.
|
message board
|
____ 37. Sometimes April uses a(n) ____ service to make phone calls with an Internet connection instead of a regular telephone line.
a.
|
VoIP
|
c.
|
text messaging
|
b.
|
IM
|
d.
|
newsgroup
|
Case 25-2
Hunter uses Microsoft Office Outlook at work to manage his e-mail. He gets a lot of messages, so he needs to spend time each day organizing them.
____ 38. In the Outlook window, Hunter uses the ____ to create mail folders for various topics, special projects, and individuals.
a.
|
Navigation pne
|
c.
|
Inbox
|
b.
|
Reading pane
|
d.
|
Outbox
|
____ 39. To search for a message, Hunter would click ____ on the menu bar, point to Instant Search and then select Search All Mail Items.
a.
|
File
|
c.
|
Tools
|
b.
|
Preferences
|
d.
|
View
|
Completion
Complete each statement.
40. When you send someone an e-mail message, it is broken down into small chunks called ____________________.
41. ____________________ is the process of backing up your e-mail messages.
42. ____________________ is unsolicited e-mail, essentially electronic junk mail.
43. ____________________ are documents, images, figures, and other files that you can attach to your e-mail messages.
44. A(n) ____________________ consists of text and/or pictures that you create and that automatically is added to the end of any outgoing messages.
Matching
Identify the letter of the choice that best matches the phrase or definition.
a.
|
Software
|
b.
|
Receiver
|
c.
|
Channel
|
d.
|
Communication
|
e.
|
Protocols
|
____ 45. Media that transports the message
____ 46. User agents
____ 47. Computer getting the message
____ 48. Rules for transferring data
____ 49. Information that is transferred
Essay
50. What is an attachment? How would you include an attachment in a message? What are your options for managing attachments when you receive them? What is a possible risk of opening an attachment?
Lesson 25 - Communication Services Answer Section
TRUE/FALSE
1. ANS: T PTS: 1 REF: Mod3-22
2. ANS: T PTS: 1 REF: Mod3-22
3. ANS: F PTS: 1 REF: Mod3-24
4. ANS: F PTS: 1 REF: Mod3-26
5. ANS: T PTS: 1 REF: Mod3-27
6. ANS: F PTS: 1 REF: Mod3-28
7. ANS: T PTS: 1 REF: Mod3-29
8. ANS: T PTS: 1 REF: Mod3-29
9. ANS: F PTS: 1 REF: Mod3-30
10. ANS: F PTS: 1 REF: Mod3-40
MODIFIED TRUE/FALSE
11. ANS: F, .gov
PTS: 1 REF: Mod3-24
12. ANS: F, Reply All
PTS: 1 REF: Mod3-24
13. ANS: T PTS: 1 REF: Mod3-25
14. ANS: F, Send/Receive
PTS: 1 REF: Mod3-32
15. ANS: T PTS: 1 REF: Mod3-41
MULTIPLE CHOICE
16. ANS: D PTS: 1 REF: Mod3-22
17. ANS: C PTS: 1 REF: Mod3-23
18. ANS: B PTS: 1 REF: Mod3-23
19. ANS: B PTS: 1 REF: Mod3-24
20. ANS: C PTS: 1 REF: Mod3-24
21. ANS: A PTS: 1 REF: Mod3-25
22. ANS: C PTS: 1 REF: Mod3-27
23. ANS: B PTS: 1 REF: Mod3-27
24. ANS: C PTS: 1 REF: Mod3-28
25. ANS: A PTS: 1 REF: Mod3-29
26. ANS: D PTS: 1 REF: Mod3-30
27. ANS: C PTS: 1 REF: Mod3-31
28. ANS: C PTS: 1 REF: Mod3-32
29. ANS: D PTS: 1 REF: Mod3-33
30. ANS: B PTS: 1 REF: Mod3-34
31. ANS: B PTS: 1 REF: Mod3-37
32. ANS: B PTS: 1 REF: Mod3-40
33. ANS: A PTS: 1 REF: Mod3-41
34. ANS: B PTS: 1 REF: Mod3-38
35. ANS: D PTS: 1 REF: Mod3-24
36. ANS: B PTS: 1 REF: Mod3-22 TOP: Critical Thinking
37. ANS: A PTS: 1 REF: Mod3-22 TOP: Critical Thinking
38. ANS: C PTS: 1 REF: Mod3-26 TOP: Critical Thinking
39. ANS: C PTS: 1 REF: Mod3-27 TOP: Critical Thinking
COMPLETION
40. ANS: packets
PTS: 1 REF: Mod3-25
41. ANS: Archiving
PTS: 1 REF: Mod3-27
42. ANS: Spam
PTS: 1 REF: Mod3-33
43. ANS: Attachments
PTS: 1 REF: Mod3-34
44. ANS: signature
PTS: 1 REF: Mod3-41
MATCHING
45. ANS: C PTS: 1 REF: Mod3-23
46. ANS: A PTS: 1 REF: Mod3-23
47. ANS: B PTS: 1 REF: Mod3-23
48. ANS: D PTS: 1 REF: Mod3-23
49. ANS: E PTS: 1 REF: Mod3-23
ESSAY
50. ANS:
Attachments are documents, images, figures, and other files that you can attach to your e-mail messages. To attach a file to a message, click the Insert tab and then click the Attach File button in the Include group, locate the file or document you want to attach in the Insert File dialog box, and then click the Insert button.
When you receive an attachment, you can preview it without opening it by clicking Outlook’s Reading Pane. You can also open the message than contains the attachment and then click the attachment or you can open the attachment by double-clicking it in the Reading Pane or the Message List. To save an attachment, you can right-click the attachment that you want to save in the open or previewed message, click Save As on the shortcut menu, select a location, and then click Save. You can remove an attachment by right-clicking the attachment, and then clicking Remove on the shortcut menu.
A possible risk of opening an attachment is that it might contain a virus.
PTS: 1 REF: Mod3-34 | Mod3-37 TOP: Critical Thinking
|
