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TECHNICAL SUPPORT GROUP E-mail
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TECHNICAL SUPPORT GROUP E-mail: DSPDTSG@TEAC.COM
E-mail received will be replied to during regular business hours (Monday through Friday, except for holidays, from 8:00 a.m. to 5:00 p.m. Pacific time).
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TECHNICAL SUPPORT GROUP: (213) 727-7674 FAX
You can also reach us during regular and non-business hours via fax. Please fax us your DETAILED technical questions/comments.
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TEAC’s World Wide Web Site: HTTP://WWW.TEAC.COM
Please visit our Web site DATA STORAGE PRODUCTS DIVISION (DSPD) for technical
documentation and software drivers.
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FAX ON DEMAND: (213) 727-7629
The Fax on Demand (24-hr.-a-day, 7-days-a-week) system provides technical documents for all of our products. The technical documentation available includes installation guides, product spec. sheets, jumper setting information, as well as troubleshooting guides. From a touch-tone phone, call into the Fax on Demand system to have a catalog of available documents faxed to you (Document 1002), then select a specific document from the catalog. All the required information, document number and your fax machine number, is input through your touch-tone phone’s keypad.
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BBS: (213) 727-7660
CD-ROM software drivers may be downloaded (24-hr.-a-day, 7 days-a-week) from our Bulletin Board System. The protocols used are standard: 8 data bits, no parity, and 1 stop-bit. 14.4bps. We use ANSI terminal emulation.
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TEAC’s SERVICE DEPARTMENT: (213) 726-0303 Ext. 616 or 694
The Data Storage Product’s Service department can be reached Monday through Friday, except for holidays, from 8:00 a.m. to 5:00 p.m. Pacific Time. Please dial this number if you need product warranty and service information, which include of RMAs.
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