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UNIT3
T Y P E S O F M A N A G E M E N T
SERVICE MANAGEMENTBog'liq @English with Akmalkhan. Scale up 1 SBUNIT3
T Y P E S O F M A N A G E M E N T
SERVICE MANAGEMENT
IШ Ш Ш Ш Ш ШШ Ш ш
Look at these pictures and explain why people and agencies need business cards and advertisements
AIR SERVICE
5 4 . OIYUR STREET.
T E l:( * 988,71 ) 79 3 5 7-BS;
TASHKENT:. 1 2 1 E К IS T A N
;
F A X: C* 9 3 8 7 Г) 7 9 3 5 7 6 4
1 Define the following expressions connecting
with customer service management.
1. be creative _____________________________
2. be consistent___________________________
3. stay focused____________________________
4. acquire skills___________________________
5. make decisions_________________________
2 (T9) Listen to the interview with a successful
businessman. Put the titles from Ex. 3 to the
paragraphs.
a. Create and keep track of a to-do list and check it
each day. Be sure that you don’t forget anything and
perform all the planned tasks.______________
b. If you provide better service for your customers,
they’ll be more inclined to come to you next
. time._______________
c. It takes time to let people know about your service,
so stay focused on achieving your short-term goals
and give the rest time to come together on its
own.__________
d. It will help you to know where your service stands
financially and what potential challenges you could
be facing. It gives you time to create strategies,
to overcome the obstacles that can prevent you
from successful managing and growing your
service._____________
e. Keep up with your competitors and learn from
them things which can be helpful in providing
your service._________________
f. Take calculated risks which
help
your
business to grow and allow you to take the
kinds of calculated risks that can generate great
rewards.
________
3 Listen again and mark the sequence of tips
from
1-9
according to the listening material.
□ Stay focused
□ Provide great service
□ Analyze your competition
□ Keep detailed records
□ Get organised
□ Understand risks and rewards
□ Be creative
□ Prepare to make sacrifice
□ Be consistent
4 Answer the following questions:
1. What services can you add to those which were
mentioned above?
2. What is the result of well-established service
management?
3. What services would you offer costumers as a
qualified specialist of your sphere?
5 Work in pairs. Pay attention to the use of the
highlighted words in the given sentences and
discuss the differences.
Among all
I
have found the itinerary
which
has
been offered by the Uzbek Tourism Company the
most preferable.
Manager at the hotel is the person
who
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