Questions coin handling in branch
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Yes
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No
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Cash Handling over the counter
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Does your branch accept cash over the counter?
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As an estimate, how many customers per day have cash handling errands in %?
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As an estimate, how many customers per day cash checks?
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What are the most common transactions that you conduct over the counters?
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Does the branch staff attend to cash handling activities to businesses?
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Can the public pay bills over the counter?
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Can the public collect remittances over the counter?
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Can business deposit cash over the counter?
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Can the public deposit cash (coins) in the branch?
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Does your branch give change back to customers?
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Do you accept bill payments and remittances from non-customers and un-banked over the counter?
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Self Service Cash handling
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Does the branch have dispensing ATMs?
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Does the branch have recycling ATMs?
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Do customers ask for automated solutions for payments?
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Do the customers ask want to pay the bills in a ATM instead of over the counter?
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Does the public want to be able to get change from ATMs after paying a bill?
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