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    Tips, Tricks and Recommendations -







    • Post installation and configuration, on restarting your machine AND Microsoft Outlook, you will see a new “Avaya Account” folder added to Outlook. If you cannot see the folder, then on the Outlook menu bar, click View > Folder List to display all the folders on the left of the screen.

    • To see your new voice mail inbox, click on the + sign adjacent to the Avaya Account folder-name and then click on the Inbox.

    • From the Outlook menu click View > Preview Pane and similarly click View > AutoPreview to turn OFF the Preview Pane and AutoPreview features for your Avaya Account Inbox.
      If turned ON, the Preview Pane and AutoPreview features will download voice messages to your computer which slows Outlook operation. This causes delays for desktop users and significant delays for remote users.

    • Use the three new icons that appear on the far right of the Outlook toolbar to record, send, and reply to voice messages in your Avaya Account Inbox.

    • Click on the telephone icon to open the Voice Form. Click the Record button (red in color) to record a message. By default, the voice recorder will expect you to use your computer (Multimedia) to play and record messages. If you want to use your telephone, click Options on the Voice Form toolbar, and on the Media Setup tab choose Telephone.


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