Realizing the Potential—Partnering with Microsoft into the Future Evaluating Platforms for Business: Linux Compared to Microsoft Windows

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Support Phase

Support is important to ensure that, should trouble arise, 24x7 help is available from a choice of sources. To prevent problems in the first place, Microsoft offers prescriptive guidance as part of its responsibility to customers. For example, the Prescriptive Architectural Guide is available to help IT administrators design their infrastructure the right way, utilizing best practices. http://www.microsoft.com/windows2000/server/evaluation/business/relavail.asp Training is offered by a global ecosystem of certified partners. Microsoft’s product support has a proven track record of helping customers to minimize downtime and to resolve problems quickly. There is a community of thousands of developers and other IT administrators available to help answer questions. Examples of community style support options include 2,200 user groups on the Internet that are focused on Microsoft technologies.

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