• Explore the use of Intranet communication technologies to enhance learning Compare the effectiveness of different communication technologies.
  • Tutors could contribute to discussions and answer questions.
  • Post-trial interviews were conducted. Results
  • considered very useful by students Why
  • Groups need to be much bigger to make participation worthwhile. The immediacy offered by chat was considered valuable.
  • Some viewed chat as an alternative to a seminar, with privileged tutor access, rather than as a way to discuss problems with a peer.
  • Students in one group commented on the need to know who other group members are, both to put a name to a face and continue discussions offline.
  • One student commented on the need for students questions to be phrased clearly, rather than being vague statements of problems.
  • It needs to ‘fit in’ with the ways that students work. It must be accessible from the places they choose to work.
  • Electronic communication does not facilitate the negotiation of meanings to reach a common understanding.
  • Supporting a large-class programming course with Intranet tools




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    Supporting a large-class programming course with Intranet tools
    Paul Curzon, Ann Blandford,

    Matt Jones, Gary Marsden

    and Matt Smith
    School of Computer Science,

    Middlesex University

    Email: P.Curzon@mdx.ac.uk

    Aims





    • Compare the effectiveness of different communication technologies.




    • Investigate the attitudes of students to the use of these technologies.




    • The study was based on a programming course characterised by

    • large-class size

    • 200+ students,

    • low staff/student ratio, and

    • students with mixed ability and background

    • HND, BSc and students studying for non-computing degrees.


    Method


    • 25 paid volunteers




    • split into 5, 5-member, mixed ability groups




    • given access to different communication technologies

    • structured email;

    • newsgroups;

    • live ‘talk’ discussion

    • all of above

    • none of above (control)




    • Tutors could contribute to discussions and answer questions.







    • Students completed online attitude questionnaires.




    • Post-trial interviews were conducted.


    Results

    • Most students expressed the strong belief that the facilities could be extremely beneficial in appropriate conditions.



    • However, minimal use was made of any of the communication technologies.



    • Great use was made of the online questionnaires

     considered very useful by students
    Why?


    • Network limitations (speed, reliability, accessibility from outside the University) and other usability difficulties were seriously detrimental to activity.




    • Groups need to be much bigger to make participation worthwhile.




    • The immediacy offered by chat was considered valuable.

    • Students want to discuss their problems with someone now, not post a query and wait 24 hours for a reply.

    • Some viewed chat as an alternative to a seminar, with privileged tutor access, rather than as a way to discuss problems with a peer.




    • One student proposed that there should be private “student only” chat groups where they could discuss things without the presence of a lecturer.




    • Students in one group commented on the need to know who other group members are, both to put a name to a face and continue discussions offline.

    • The medium is seen as a complement to their other means of interaction.




    • One student commented on the need for students' questions to be phrased clearly, rather than being vague statements of problems.





    Conclusions



    • Technological support needs to be useful and usable.




    • It needs to ‘fit in’ with the ways that students work.




    • It must be accessible from the places they choose to work.




    • It must complement other ways of interacting with tutors and peers

    • not represent an 'alternative reality'.




    • Electronic communication does not facilitate the negotiation of meanings to reach a common understanding.




    • There are real limits to its usefulness in helping people grapple with poorly understood difficulties that they cannot articulate clearly.

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    Supporting a large-class programming course with Intranet tools

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