• Privacy and tech changes are a concern that marketers are actively tackling now.
  • Customer targeting is evolving with changing privacy dynamics, with content as a key component
  • % of consumers say most companies  aren’t transparent about how they use  personal information. 1 64%




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    74%
    of consumers say most companies 
    aren’t transparent about how they use 
    personal information.
    1
    64%
    A 2022 report from Valoir found that two 
    out of five consumers believe they receive 
    messages from companies they never opted 
    in to communications with, or find it too 
    difficult to opt out.
    2
    2/5
    1 State of the Connected Customer, Salesforce 
    2 Navigating The Value Of Ethical Personalization, Valoir 
    (August 2022)


    7
    TRENDS IN E THIC AL MARKE T ING
    SALE SFORCE
    A Marketer’s Point of View
    One thing that hasn’t changed about marketing is its reliance on effective analytics. But with 
    emerging tech and increased consumer awareness, marketers are shifting their approach.
    Privacy and tech changes are a concern that 
    marketers are actively tackling now. 
    There is a 
    strong bias for action, with many already evolving 
    their tactics to adjust to these changes. 
    Although 
    75% of marketers are still investing in third-party 
    data, 68% say they have managed to fully define 
    their strategy to shift away from these sources.
    2
    While some changes require long runways and a lot 
    of planning, marketing is a constant part of keeping 
    businesses going — and marketers must decide the 
    best strategy for today, not just an ideal plan for 
    tomorrow. Although explicit regulations and robust 
    data on responsible practices are ongoing endeavors, 
    marketing can’t pause until these changes shake 
    out. For marketers, that means identifying and 
    implementing responsible practices sooner, 
    rather than later.
    Customer targeting is evolving with changing 
    privacy dynamics, with content as a key component 

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    % of consumers say most companies  aren’t transparent about how they use  personal information. 1 64%

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