How do I install or update my plugin/add-on?
ActiveX
1. Check the security settings of IE and verify the following security settings are set to "Prompt" or "Enabled":
1) Download signed ActiveX controls
2) Run ActiveX Controls and plug-ins
3) Script ActiveX controls marked safe for scripting
The dialog box of the security setting can be launched from menu Tools>Internet Options. Then select the security tab.
NOTE: Normally, you don't have to check the above settings since the default setting of IE works well already. But if the control cannot be installed, you can then check the above options to troubleshoot.
2. When accessing the scan web page, you will be asked to install the ActiveX control. Click to install the control.
3. Click the Install button
From now on, you can run the ActiveX control.
4. In some cases, a restart of the browser will be needed for the ActiveX control to take effect.
Plugin
Two options:
#1:
1) Close the browsers (Chrome, Firefox, Safari, Opera, etc.) to make sure the Plugin is not in use.
2) Uninstall the plugin (Dynamic Web TWAIN Plug-in) through Control Panel if you still have an old version on the machine.
3) Access the scan page on the website to download and install the new version.
4) Click the Download plug-in and install button.
5) Quit & Restart your browser.
#2:
1) Access the scan page on the website to download and install the new version.
2) Click the latest plugin version link and install.
3) Quit & Restart your browser.
Mac
1. Remove the bundle file:
2. Access the scan page on the website to download and install the new version.
3. Quit & Restart your browser.
| 