If your Doorbell Camera recently stopped working and the LED is showing an Orange rapid double flash, your Doorbell Camera is having trouble connecting to your Wi-Fi network.
There are a few reasons that your Doorbell Camera may have lost Wi-Fi connectivity:
Your Wi-Fi network is not working. This could be caused by a loss of Internet connection from your Internet Service Provider or a problem with your Wi-Fi router. Check that you have an Internet connection and a functioning Wi-Fi router before proceeding.
Your Wi-Fi router is too far away from the Doorbell Camera. Try moving the router closer to the Doorbell Camera.
You recently made changes to your Wi-Fi network’s name or password (possibly including replacing your router). If so, follow the instructions below to reconnect your Doorbell Camera to your Wi-Fi network.
1. Download the Latest Version of the Alarm.com Customer App
It is important to check that you are using a supported version of the Alarm.com mobile app on a supported mobile device. The Alarm.com Doorbell Cameras are supported on both the Android and Apple iOS mobile platforms.
By default the Doorbell Camera installation process will enable doorbell push button recordings.
Motion-based recordings can be enabled at this time if desired.
You can reduce the number of motion-triggered clips by selecting the “Low” motion sensitivity setting. Navigate to the Customer Website Video Device Settings page and adjust the “Sensitivity to Motion” slider to the “Low” position.
Congratulations! The Doorbell Camera is now ready for use.
Access Point (AP) – A networking device that provides access to a wireless network. During the setup process the Doorbell Camera temporarily becomes an access point when the LED is flashing green and red (Access Point Mode).
SSID –The identifier for a Wi-Fi network. Also known as the name of the network.
Serial Number (S/N) – A unique number for a piece of hardware. The Doorbell Camera’s serial number is printed on a sticker on the back of the device and is labeled S/N.