Technology in the Hospitality and Tourism Industry What is Technology?

Technology in the Hospitality and Tourism Industry

What is Technology?

• The application of scientific knowledge for practical purposes, especially in industry

Property Management Systems Point of Sales Systems

Internet

Restaurants

• Customers can:
• Make reservations
• Order take out food
• View restaurant website for hours of operation, location and menus

Hospitality

• Customers can:
• Book hotel rooms online
• Buy tickets for events
• Make airline reservations
• Plan vacations
• Rent cars
• View hotel website for location and room rates

Property Management System (PMS)

The computer software and hardware used to run lodging properties; keeps all the information for all departments

PMS Systems

Can handle:

• Accounting
• Inventory
• Purchasing
• Receiving

• Creates a guest folio
• Keeps track of guest purchases
• Generates a bill
• Produces electronic key cards

Point of Sales System (POS)

A computerized system for recording an order at the

place where the order is taken

POS Systems

Can handle:

• Accounting
• Employee
• Scheduling
• Time clock
• Payroll
• Sales reports

• Calculates charges and taxes
• Keeps track of menu items sold
• Processes credit cards
• Records payments
• Sends orders to kitchen
• Tracks inventory

Technology is set to invade a restaurant near you in 2015

Wireless Communication

Equipment

• Computers
• Cell phones
• Laptops
• Pagers
• Tablets
• Two-way radios

Programs

• Email
• Social media
• Facebook™
• Twitter™
• Instagram™
• Text

Human Resources Information System (HRIS)

Used by human resource departments

Keeps track of employee information

• Addresses
• Anniversaries of hire date
• Attendance
• Birth dates
• Disciplinary records
• Names
• Social security numbers
• Wage histories

Other Technology Available

• Computerized table management system
• Electronic bulletin board
• Kiosks
• Wi-Fi

References and Resources

Images:

• Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 6, 7, 8, 9, 11, 12,

14)

Journal:

• Brewer, P., Kim, J., Schrier, T., & Farrish, J. (2008). Current and Future Technology Use in

the Hospitality Industry.

Textbooks:

• Reynolds, Johnny Sue. (2010). Hospitality Services. Tinley-Park, Illinois: The Goodheart-

Willcox Company.

Video:

• Technology is set to invade a restaurant near you in 2015

2015 may well be the year that restaurants across the country put guests in control of their own dining experience by allowing them to place orders and pay their checks via tablets and place orders before they get to the counter. http://www.usatoday.com/media/cinematic/video/23130327/technology-is-set-to- invade-a-restaurant-near-you-in-2015/