• Compatible Web Browsers
  • Configuring Web Browsers for Optimal Performance
  • General suggestions for all browsers
  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Web Browser Configurations

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    Compatible Web Browsers 1

    Configuring Web Browsers for Optimal Performance 2

    General suggestions for all browsers: 2

    Apple Safari 2

    Google Chrome 2

    Microsoft Internet Explorer 2

    Mozilla Firefox 3

    Compatible Web Browsers

    Excerpted from IBM’s website:


    Supported Software

    Notes Referenced in Above Chart


    Not Supported on Windows Mobile. Not supported with Touch Enable devices (i.e., Microsoft Surface and Touch Enabled Laptops).

    For Windows 10: Internet Explorer 11.0.10240.17443 and higher.


    Not Supported on Windows Mobile. Not supported with Touch Enable devices (i.e., Microsoft Surface and Touch Enabled Laptops)

    For Windows 10: Internet Explorer 11.0.10240.17443 and higher.


    The only version of Firefox that IBM actively supports is the Extend Support Version of Firefox ESR 45 (see http://www.mozilla.org/en-US/firefox/organizations/). If customers use the non-ESR version of Firefox (version 46, 47, ...) it is our best estimation that changes in the current and future versions of the Firefox browser will not cause issues with our product used as long as Mozilla does not remove, explicitly or inadvertently disable functionality that the browser based tools rely on.

    Configuring Web Browsers for Optimal Performance

    Web browsers require different settings for optimum performance with IBM Cognos. If you need assistance making the adjustments explained below, please consult your local IT Support Staff. Additional information on web browser settings can be found here.

    General suggestions for all browsers:

    Apple Safari

    1. Right-click on “https://gateway.edu.state.ma.us” (or press Command while clicking the link).

    2. Select Add link to Bookmarks... .

    3. Under “Add this page to:” click the arrow for the drop-down menu.

    4. Select Top Sites.

    5. Click the Add button.

    Google Chrome

    1. Click the 3 horizontal lines icon on the far right of the Address bar.

    2. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.

    3. Click on Change proxy settings.

    4. Click the Security tab > Trusted Sites icon, then click Sites.

    5. Enter the URL of your Trusted Site, then click Add.

    6. Click Close > OK.

    Microsoft Internet Explorer

    1. Open a new, single session of IE, select the Tools menu and then select Internet Options.

    1. On the Internet Options dialog, select the Security tab and click Trusted Sites.

    2. Click the Sites button.

    3. Enter the URL (https://gateway.edu.state.ma.us) in the Add this website to the zone field, click Add and then Close to return to the Internet Options dialog.

    4. Next you need to customize the security for these Trusted Sites by making changes to several settings. On the Security tab, be sure that Trusted Sites is still selected. Choose the Custom level button.

    5. On the Security Settings dialog, locate each group listed below and set them as indicated. Some of these settings will not take effect until you restart your computer.

      1. ActiveX controls and plug-ins > Run ActiveX controls and plug-ins > Enable

      2. ActiveX controls and plug-ins > Script ActiveX controls marked safe for scripting > Enable

      3. Downloads > File Download > Enable

      4. Downloads > Font Download > Enable

      5. Miscellaneous > Allow META REFRESH > Enable

      6. Scripting > Active scripting > Enable

      7. Scripting > Enable XSS filter > Disable

    Note: IBM recommends disabling the XSS filter because IBM Cognos Business Intelligence (BI) applications, have an internal firewall that protects it from XSS attacks, making the browser’s XSS filter redundant. In other words, you are not putting your computer at risk to web viruses if you disable the XSS filter for this Trusted Sites Zone.

    1. Next, you will need to turn off pop-up blockers. On the Tools menu, select Pop-up Blocker, and then Pop-up Blocker Settings.

    2. In the Address of Web site to allow field, enter https://gateway.edu.state.ma.us/ and click Add. The address is moved into Allowed sites. Click Close to finish.

    Mozilla Firefox

    For Firefox, there are several different areas to add a trusted site (referred to as “Exceptions”), depending on what functionalities you want to allow the site to do or prevent the site from doing.

    1. From the Firefox menu, go to Tools > Options ….

    2. Under Content, you can choose to add Exceptions to:

    3. Block pop-up windows – click Exceptions… and add URLs for the sites where you want to allow pop-ups

    4. Load images automatically click Exceptions… enter the URL of the site and choose to either Allow or Block the site from loading images automatically.

    5. Enable JavaScript – click Exceptions… and add URLs for the sites where you want to allow JavaScript

    6. Under Privacy, if you want to allow cookies from most sites, click on clear all current history to open the Clear Recent History window, where you can select to Accept cookies from sites, but then enter some Exceptions to prevent cookies from specific sites.

    7. Under Security, if you have the “Warn me when sites try to install add-ons” box checked, you can override this warning for certain sites by clicking Exceptions. In the Exceptions… dialog box, enter the website URL in the Address of web site: field, then click Allow.

    8. Under Advanced, click the Network tab. There is a checkbox labelled Tell me when a website asks to store data for offline use. Here you can add Exceptions that would override this rule.

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