XP Service Pack 2 Setting Adjustments for Birch Street
The application of Windows XP service pack 2 may cause interference with the Birch Street application running in an Internet Explorer (IE) window. The primary problems that users may experience is an inability to export to Excel from within the application and pop-ups in the application being blocked by XP looking at them as external pop-ups.
The following list contains an overview of the steps that can be taken to correct most problems that users experience when running XP service pack 2.
1. Periodically remove cookies and temporary internet files from your system
2. Make sure that IE is configured to allow downloads
3. Enable data transfer across domains
4. Configure IEs Popup blocking to allow Popups from Birch Street’s application.
5. Configure Web site (spam) blocking to ignore content from Birch Street’s application.
6. Set Friendly Error Messages Off
Each of these steps are performed in Internet Explorer and specific instructions to make these changes are outlined on the following pages. If you have any questions or concerns regarding any of these steps, please contact Birch Street support.
Periodically remove “cookies” and temporary internet files from IE. Click on Tools from the tool bar
1a Clicking Internet Options displays this page. Periodically from this page using the buttons in the middle section labeled Temporary Internet files you delete cookies and temporary internet files from your system. Simply click each button in turn, when finished click OK
 
2. Make sure that IE is configured to allow downloads -
2a. click Tools from the Internet Explorer tool bar
2b. click Internet Options
2c. Then choose the Security Tab
The following window will be displayed
 
2c. Click the Custom Level button
This screen will be displayed
Scroll down the list till you find Downloads
 
2d.. Make sure the Enable radio button is populated for Automatic prompting for file downloads
2e. click OK
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